Ciocca Hyundai of Quakertown Service & Repair Center

Have been getting my car serviced here for 10 years and have always been happy with the results. The newly renovated facility really elevates the experience!

Great service area, you can now view your car being worked on while you wait in a really nice waiting room. Plus snacjs and coffee or tea and water.

Staff was friendly and helpful. Work was performed in a timely manner.

Garrett got me the part I needed overnight. Great service.

Brought car in for recall & air conditioning issue. Pleasant & helpful staff.

Process paperwork and financial were excellence

Bought car totally not happy with financial end feel that I hot screwed. Have to try and get better rate on my own. Sales person Phil outstanding.

Liars and scam artists! I went in to get a diagnosis on a noise I was hearing while driving. They charged me a flat $90 fee to diagnose a CV joint replacement. That quote was $1100, which I declined. I took it to another shop where they only would charge me $380 for the same work. Turns out, the axle WAS COMPLETELY FINE!!! They straight up lied to me about a "torn boot" that was completely in tact, and I have pictures to prove it. I wasted time and money. Don't follow my mistake, and if you do go here, ask more questions and have them send evidence. 0 Stars.

Unprofessional and dishonest. Took my car in that I just bought to have diagnostic on it after owning it for 1 week. Told dealership about what was going wrong. They charged me $2,000 and said the car was safe to drive. Two days later the car continued to have the same issues. By the time I went back to dealership with the car, I was told the old owner had the car serviced there and that less then 6 months ago they relayed to previous owner that computer & electric system was corroded and not functioning and no replacement was available. I paid for work to be done to the car, then took them up on their recommendation to replace tires at $1100. Dealership continued to charge me for what they knew wouldn’t solve the issues I was having. The service department is dishonest and charged me for the diagnostic 2x. Then when asked about trade in value, especially after spending $3000, they offered me $409 more than the cost of the tires that experienced 3 days of use. What was extremely shocking was that the told me they never looked under the hood once. If they did, they would have seen the parts being unsecured with no bolts or washers. Unbelievably unprofessional that the basics were so overlooked by their technicians.

I took our 2021 Palisades to Ciocca Hyundai to address some rattling noise coming from the rear passenger side wheel well. They didn't have the parts in stock, so I had to come back. When I returned, they replaced the wrong side! They addressed the driver's side while the work order clearly listed the passenger side. So, I had to go back AGAIN. After they "addressed" the correct side, it still didn't fix the problem. Other work needed to be done, parts not in stock again, and now I need to go back a THIRD time. Third time's a charm.... well not entirely. While they finally fixed the rear strut issue, I also asked them to check our steering column because it makes a weird rubbing sound. They handed me my keys, said the car was done, and they never even looked at the steering issue (even though it was listed on the work order).

I would not recommend Ciocca Hyundai to anyone, as they clearly have demonstrated to be incompetent and asleep at the wheel. I'll happily take my business elsewhere going forward, and I suggest you do the same as well.

Called to see my Sister’s Hyundai is under warranty, the asked me for the VIN. After i got it and called back they just hung up on me.

My wife went in for an oil change and tire rotation that is covered by Hyundai Complementary Service for 3 years/36k miles. Car is a 2022 with 20k miles on it and the advisor told her it would be $160 and that complementary service does not exist. It's straight from Hyundai's website and she had to pull it up to show the advisor! Back to Faulkner Hyundai we will go for honest work and also NO MSRP markups!!! Highly do not recommend this place!

Incompetent team starting with service manager Harley Kramberger. She is unprofessional, disrespectful, and incompetent. She tried telling me that my car which had only been driven home from the dealership and then back (approximately 60 miles total) had 3000 more miles on it than when I left the dealership. I don’t know if she’s incapable of doing basic math or if she’s just a liar. Sales people will try to help you but there is no teamwork at this dealership and they do not honor each others words. Used car sales manager Danny said he would take care of the issue for me as well as someone I spoke to on the phone and then the general manager didn’t honor his employees word to me. First and last time I will be using this service department, I’ve never had a more disappointing experience as a customer.

Disgustingly high labor price, and not once disclosed the price. Double what I've had at any other garage. Definitely rather drive an extra hr away to go back to my home garage