Renee Bolden American Family Insurance

Renee is the best ! Always friendly & available even after the office close. I am happy that i found an insurance agent that i know will take care of me & all my concerns. i feel like a valued customer. I have no knowledge of home owners insurance, but Renee took the time to explain everything to me in terms i could understand. i had a lot of question, she still was nice & patient.

I have had insurance with this agent for a little over 2 months and they never answer their phones. I had an issue with my policy after the first payment and it was corrected, but now it looks like the same issue is reappearing. I have been calling the office for 4 days and no one has answered nor called back after I left a voicemail. This is poor business. I read the reviews and decided to give this office a try anyway and I should’ve listened. I have never had insurance with any company and not be able to reach anyone regarding my concerns until I gave this location a chance.

Cost of insurance is high

I started my policy online and was assigned to Renee Bolden as a new member of American Family Insurance. During the time I have been a member (of which has been a short time) I never had the opportunity of being welcomed by Ms. Bolden. Each time I called I received no answer. This forced me to contact the 1800 number for assistance often. Unfortunately, for what I needed assistance with required the help of my agent. I contacted Ms. Bolden’s office on April 1st for assistance with hopes of promptly getting what I needed done. Upon my first contact I received no answer and left a message. Before mid day I had not received a return call so I called again, only to get a answer from a assistant who would not allow me the opportunity to express what my needs were. She constantly over talked me, placed me on speaker while she consulted with Ms. Bolden for assistance and certainty on a process of which was evident that she lacked knowledge of. Ms. Bolden never got on the phone and talked at her assistant of which gave information to me. Ultimately all I needed was a due date change and a request to be entered to ensure my policy would not cancel. While on the phone the assistant told me the request was entered further recapping my contact information to call me back to confirm that policy was held from cancellation. I trusted her word that all business would be handled efficiently and accurately. With that being said I did not call to follow back up until yesterday when I was notified by email that my policy was cancelled. I immediately called customer service (due to it being after hours and furthermore feeling like my experience was rather unprofessional.) Upon speaking to a representative via customer service I was made aware that no request to stop cancellation was ever put in on 4/1/19 hence the reason my policy cancelled. I was redirected back to the local office for further assistance. I was told that they are the only ones who can request that my policy does not reflect a cancel status. I could not help but to think in my head if they could not get the first part correct how could they achieve the latter part? Words cannot express the anger, frustration, and disappointment I am experiencing right now knowing that even while my car sits at my home locked and secured it’s currently not covered. As soon as my policy is restored I will be requesting a agent change. This is highly unprofessional and unacceptable especially compared to the high level of service I received when I started the policy. I do not recommend this office at all for business. If there was a option not to select a star I would have gladly chosen it. I’m very dissatisfied.

I'm being generous with giving Ms. Bolden a 1 star rating. I've been with American Family for a year and within that year I've have NEVER talked with Renee Bolden. The one time I had to call her an assistant answered the phone both days. I requested an agent change because I didn't feel like I was apart of any family with AMFam.

She neverrrrrrrr answers the phone. I dont understand how she's a Agent at all. Never been in contact with her since ive had her as an Agent. Sad i have to pop up to ask a general question.

I guess her phones don’t work because she never answers

I've been waiting for a call back over a year now

Never answers the phone.