Ethan Allen

I work here as a Designer, come and let me Beautify your World~Cheryl

Customer service excellent

Very helpful.

Expensive!

Very expensive but nice mervhandise.

My husband and I went to a few furniture stores looking for a long term option, for quality furniture. When we walked in to Ethan Allen, two ladies were at the desk. One was sitting and one was standing. We barely got smiles, and neither offered to help or ask what we were looking for. After strolling around for a bit , someone did come help us. I previously looked at the daydreamer set online and wanted to see our options with that set. She did take us to see it, and gave us all the options to organize it in our living room, but gave several side comments about the cost of things and the style of our home. Cost was not a concern for us because we wanted quality furniture, however, the employees made us feel uncomfortable, and we felt they didn't think we belonged in the store. We Then we went to another well known competitor and as soon as we walked in the door, we were greeted with a smile and the sales woman asked us what we were looking for and she showed us at least 10 different living room sets with tons of information and was so kind and considerate. We subsequently bought furniture from Ethan Allen’s competitor, and the outstanding customer service played a huge factor in our decision. We would not recommend Ethan Allen to anyone, just based on the customer service.

Chaos seems to be the norm at the Montgomeryville store. My furniture order was incorrect. Later, it was entirely cancelled and refunded, only to start again from scratch. Then I was switched over to a different designer (with animosity from the first one). Constantly asked, "Why would you want that?" How do I know...you're supposed to be the expert. Finally, the items arrived at my house, only to realize that some of the items were incorrect. Do yourself a favor and go to the King of Prussia store (or Kmart).

After purchasing a sofa, asked about our old recliner's broken part. They ordered it for us. Wrong side twice. Took three month. Then the manager says they cannot get it. Which turned out to be not true. Chaotic service here. Go to different location.

Terrible customer service experience with the Montgomeryville store. We ordered several pieces of furniture in early September and were told they’d be delivered at the end of October. It’s December and we’re still waiting for a table. Nobody returns my calls when I try to get info on a delivery date. The salesperson and manager I’ve been dealing with are unprofessional and rude.