Windsor

This Windsor has to be the best Windsor I’ve been in. Everything is so neat and clean. Staff are always so welcoming and the willingness to help the customer is great. So much to choose from! Love this store!

I came in a few weeks ago and found a dress that I really liked but didn’t buy it that day because I planned to buy it online later. However I checked online and it was completely sold out except for one at the windsor store in Danbury. When I called they were extremely helpful and went above and beyond to help me find my dress and set it aside for me to get it in store. I am extremely appreciative of their amazing customer service and will definitely visit back any other time I need a dress!

Went to this store to look for a dress for my daughter to wear to her 8th graduation. Although they didn't have much in her size I would just go back for the customer service alone. The manager and her staff were very friendly even though they had customers being rude and driving them crazy! Spent some time talking to a few employees and the manager and would definitely go back because of their customer service alone! People need to realize during the busy season staff can only do so much and aren't miracle workers. Thank you for all your help!

This store has really made a comeback! The manager, Tanya, is the BEST! She was so attentive and friendly. I went in for something to wear to my family Thanksgiving dinner. Tanya and Divena were so helpful and made sure I left with the perfect outfit. This store has quickly become one of my favorite stores in the mall! It has really turned around in the past year.

Incredible experience and even better customer service. Tanya the co-manager went above and beyond to make my Windsor shopping experience phenomenal. Akayla, the senior stylist was kind and very helpful during my checkout. I found two gorgeous dresses and fun jewelry with ease!! I’ll be back again soon, as a New Yorker there aren’t many stores in the Danbury Mall I care for, this Windsor location is my #1 for unique items.

I shop at this store (Danbury,CT location) all the time and Angie and Maritza are always so helpful. They are great!

Lexi is the best employee ever

Nice store..lots of choices

horrible experience i went to return a dress that was a “special occasion dress” the lady who told me that it was a special occasion dress when i bought it didnt make it clear that i couldn’t return the dress. the cashiers aren’t friendly and the woman who told me i couldn’t return it when i came back 2 days later with a receipt was really rude and the store has overall the dumbest policies. very inconvenient and frustrating i will not be back here

The “manager” did not wanted to change a shirt that I bought in another Windsor store exactly one month ago and it is torn. I showed her the receipt and she simply did not feel like returning my money or changing the product. Extremely bad management.

After the first horrible experience I vowed never to go back, unfortunately I had no choice am no time to go to a different mall . This store and it’s management are terrible people. It was empty inside the store and all the associates were just standing around . No one could help me and when I asked they were rude and obnoxious. Trying to get a fitting room was impossible. They stalked me and even accused me of stealing saying I had a shirt in my hands and no longer have it ! How dare they I’m 62 yrs old ! I will be calling corporate.

Horrible customer service. No one was available to help with anything because there were only TWO employees in the whole store on a Saturday afternoon! One dressing room had to be closed, resulting in a line 15-20 people deep, and god forbid you took too long in the dressing room! Line to checkout was from the middle of the store to the entrance. I hope I never have to go back there. Yes, dresses are affordable but not worth the aggravation.

If I could give this review a zero I would. This was the absolute WORST costumer service I have ever dealt with. The “manager” was walking around the store while one young girl had a line that wrapped around the store. After 45 minutes waiting in line, the “manager” had to come approve a sale. I found a dress for $7.87. However it was ringing up as $20. The tag had 7.87 written on it and the “manager” that was clueless was fighting with us about the price that was WRITTEN on the tag. This was the most unprofessional encounter I have had. Instead of the manager that was uselessly walking around the store acting as if he was security, maybe he should learn costumer service.

This store was the most horrible experience I have ever had at a Windsor. The dressing rooms were a mess and the heat was blasting for no reason. On top of that, there was no one there directing the dressing rooms so it was basically a free for all where people were taking each other’s dresses and stealing each other’s fitting rooms because they employees did not have a care in the world. Then when I finally found a dress, I sat in line for 30 minutes while one lady checked everyone out. You would think, coming from someone who works in customer service at a store, that it it was busy that she would put a little speed in her work but no. She took her sweet time checking people out and took about 10 minutes to check each person out even though they each had 1 dress only. There was only three other people in front of me when we first joined the line and that fact that it took almost 40 minutes to get through was concerning. When I finally got up to the register they told me that they couldn’t find the tag for me dress and pulled me off to the side and made me wait for another 10 minutes while they tried to figure it out which I wouldn’t have minded if the shift leader wasn’t ignoring us and not communicating with the customers. All the employees in the store are completely ignorant and do not care about the customers. I get that it’s a minimum wage job but at least put a little effort into helping others.

Horrible service, the manager said that they would open BACK UP at 6pm when we got there at 4, the manager was holding up the door instead of working on the floor which could have resolved their “short of staff “ issue, when we came back after wasting 2 hours of our time because I really needed a dress for homecoming, they were not open, there was about 20-30 people waiting for the store to open as they had said to all of them that they would open at 6. Fast forward to waiting 30 minutes at the door, they did not open. Horrible service, this is the 3rd time they close before schedule.

Extremely rude sales associates!
We have gotten dresses there before!
Today we went to the store to buy dresses for homecoming.
One dress caught our eye on a mannequin at the entrance. We couldn't find another dress besides the one on the doll but some bottom pieces (two piece dress).
I asked the associate if she has any more of this in the store and as she gave me the side eye she said that they only have it on small!
Both of the kids fit into a small!
She just assumed it's for me 🤷‍♀ even though she saw the kids with me.
I asked her for the dress on the doll and she said it's against store policy to take it off of the mannequin.
She was just being really rude and we won't go back there!

Yesterday afternoon 6/9/23.. I went there and asked the cashier if I can use a fitting room , was rude and said to me the doors are open (blonde girl) after that I decided to try to open the large fitting room (reminder not a handicap and I was in the line) its for a family fitting room.. the manager ( Blonde lady)... comes up to me and says that I can't use it and to stand in the line .. she was rude (reminder also the girl behind me said to me you can take my spot and I said to her its ok ) I went up to her and told her that I was an employee there and that I never refused a costumer to use the fitting rooms.. she said to me that I was cutting the line and that the room is for handicap(large fitting room) .. I said to her that the fitting room is for people who have kids and its provided for them and for everybody.. its against the law to refuse a costumer .. very disappointed with the management ... the manager also refuse to give me her name .. I also believe she is races due to how she was treating a Latina.. thanks to her my daughter had a panic attack , crying for being in a small room

They have a “store policy” where they don’t allow ANY bags from other stores inside the fitting rooms which is really insulting considering how filthy your fitting rooms are. The woman forced me to drop my belongings on a filthy floor, at least put a table out! The woman who was pushing this insulting policy was a white old woman with black hair working on Friday morning. I’ll never shop here again.