Swarovski

I was shopping in your store at the Danbury Mall the night of May 15th, 2024 and I just want to give a 100% satisfaction shout out to the young lady that was working that evening. She was a delight and and everything a salesperson should be!! Unfortunately I did get not get her name but if you could please let her know.

Thank you.

I can not recommend this Swarovski store enough! Great customer service…knowledgeable, friendly, and helpful!
This store will remain my go to for Swarovski pieces.
The store manager, Jessica, went above and beyond, offering & expertly repairing my bracelet’s in time for prom! So grateful! :)

Today was my first time going to Swarovski and I had a wonderful experience. Being there in person, the Jewelry and the Crystal's were Elegant and Gorgeous. Crystal Expert Stiljan was so amazing. Stiljan was so great providing Information about the Jewelry and crystals; Also information in general about the company. I loved how Stiljan was very enthusiastic and encouraging, it made me consider to buy Jewelry from the store in the future. It was a charming and impressive experience that makes me want to go back in a near future. Again Thank you to Stiljan for such a good service. I'm very thankful for the service that me and my mother received.

The customer service was amazing, the staff was so kind and helpful! The manager Rebecca was also amazing! Highly recommend this location for Swarovski!

The entire staff was truly helpful and could not have been friendlier. Thank you for the good conversation and helpful tips that led to great gifts. I'll definitely be back and thanks
😎♿✌

Staff was incredibly helpful! Store-front was clean, and they helped me find the perfect gift for my sister.

The staff is very helpful and nice

Excellent

Swarovski you can do better! With such a prestigious brand you would expect your experience to be of that caliber; However, it appears that Swarovski needs to invest in hiring/training of their staff! Completely unprofessional and not very friendly. Staff just wants to make a sale and did not meet the needs of their client. I will not be returning to this location until the staff has been replaced! Not worth my money or time. Swarovski you need to step up your hiring qualifications because this location is failing you as company and me as a client.

This place is lucky that it even gets a star. I came to this store last week to buy myself something nice. I was not greeted, nor was I asked if I needed assistance the entire time I was there. I felt very uncomfortable because I was being watched by an employee. The glass cases were so dusty and filled with many fingerprints!!! It’s as if the glass hadn’t been cleaned in a long time. I will not be coming to this store ever again!!

Everyone here is lazy and no one ever wants to help you here, every time I come into this store there is no one there to greet you like in other Swarovski stores and you basically help yourself until they decide to come out from the back. Just horrible and thwy always make you feel unwelcomed!

I was at the Danbury location Friday evening. And the young lady that was there was not helpful at all. She completely disregarded me and had a horrible attitude. I don’t understand why work in retail if you aren’t going to be attentive to your clients. I was very disappointed and will not be returning to shop at this location.

This location is disgusting!!! When I walked in there was nobody there to greet me after a few minutes someone came out from the back. The lady that came out seemed very unhappy as if I was bothering her. The glass that holds the rings and watches were extremely foggy and dirty.Full of finger prints . I will not be coming back to this location ever again!!

Today I went to the store to buy myself something special for mother's day, the associate did not acknowledge me, I felt that she didn't want my business, she did not looked professional and definitely under staff since she was the only one there (this was in the morning) so far a bad experience.

This store is horrible the staff has absolutely no training in customer service and their extremely rude!!!