First Interstate Bank

Customer service is amazing.Everyone that works there is kind and knowledgeable. I've never had a better banking experience with anyone else. They greet all regular customers by name, which I love. They always have a great attitude, which makes every visit a good experience. I will never bank anywhere else. LOVE this bank and everyone that works in it!

I've been banking with First Interstate for a while now and have never had any problems with them, the lady's are always super nice and make me feel welcome by remembering my name. Idk why there are so many negative reviews (why do the "can I speak to your manager" people have to exist 🙄) but I wouldn't want to bank with anyone else 😁💜

I have banked with First Interstate for a long time. They’ve always been amazing to me. I read through some of these reviews and all I have to say is wow. I don’t know if they’ve ever banked it any other place but the stuff they are complaining about every other bank does the same thing. Customer service is amazing. Thank you to everybody that works there.

We have been with First Interstate Bank since 2004, and they have always been great to work with. If you do have a problem they always do their best to help you. They do banking like it should be done!

Annika & Kelsey made the mortgage process super easy! Will definitely be using FIB again. Can't thank them enough for being organized and keeping everything and everyone in line!

Bankers were helpful and friendly while setting up our accounts. Have not had any problems.

Fast and convenient

I have only used the drive through tellers. I usually don't have to wait and the service is quick. Also, I've never had an instance where the ATM machine was inoperable.

This institution purchased my account when they bought Flathead Bank in 2014. Everything was fine until they decided to start charging a $5 monthly service fee and $2 for paper statements beginning this February 24th, 2020.

As if that wasn't enough to make me switch banks, I'm now told I am not allowed to make purchases from verified retailers I've used before because of international fraud policies.

Excuse me, but I am a grown man and understand the risks. Who do you think you are to tell me where I can and can't spend MY money.

My account will be closed this month after I find a better replacement, which shouldn't be too hard.

Worst bank ever. Horrible customer service. No compassion or care. Rude and man does this bank love to charge endless amounts of fees. And trying to ask them to at least see things from a customers perspective is beyond pointless. Would never recommend this bank to anyone ever. I’d rather hide my money in a freaking toilet than bank here. They don’t even deserve one star.
Was told to call whomever I wanted to make myself feel better about their lack of customer service and fairness.

There is not a black star or I would use it to rate their trust service department. Nice people but unbelievable in efficiency and timing to the bank’s advantage!! No experience in large trusts per employees. Where do you think the money has sat for two plus years?! Instead of to the designated use of $$ by deceased to designated philanthropic causes.

What kind of national bank doesn't make it possible for kids to make deposits after hours??? I've never heard of a bank in the 21st century that doesn't have a method of deposit after hours.

If I could give zero stars I would. Worst bank ever. Horrible customer service. Tells you one thing, does another. Wouldn't recommend EVER.

I am very upset that they didn’t deliver my debit card in time very unprofessional have to wait 3week when it should only take 1-2

Horrible bank. Shows little care for their customers.

Always excellent service very helpfull