Hoffman Toyota Service Center

We had issues with the dash screens and controls. It was an expensive fix, but the people were open, honest and efficient. Had to install a whole new unit. Alex was our prime contact and was caring and kept us posted.

I needed a new tire and rim for my 2023 Highlander after a road hazard incident. They were delivered early the next day and installed on my vehicle in less than 24 hours from my initial service visit. The customer service was excellent. Toyota’s well known superior parts availability and distribution system rang true again. My Highlander was back on the road at 100% in the shortest time possible.

I brought 2 cars to Hoffman Toyota in Avon CT for service. Alexandra helped immediately with the issues for both cars. She was friendly, professional and thoughtful about all of the items for both cars that needed attention. The service was amazing. I was also treated with great kindness. Landen was also instrumental in helping resolve all of the issues ( even minor annoying issues like resetting the clock in what was my late Fathers Highlander). I really felt like they cared. I also spoke with the mechanic Brian who was very helpful and clearly a seasoned professional mechanic who knew these cars inside and out.
Thank you for a great service experience!

Patrick is a super service advisor at Hoffman.

He understood my service need, and he took the time to explain what needed to done and also listened to what I was willing to do with my 21 year old Tacoma.

In the end I felt that there was good communication and understanding, and also
felt we were both satisfied with how this service was handled from a customer and the Hoffman service department representative relationship.

MRB

Patrick and the Hoffman Toyota service team were amazing. I had a flat tire at the close of business. They took me in and set up tire replacement the next morning. I was so relieved and thankful that they dropped what they were doing to help me out in a tough situation. Thank you!

Having my car serviced here is never disappointed, I can make my appointments online and save time, the service manager Mike Furh is very friendly and professional, excellent team!

Service was organized and fast. Personal were very friendly and easy to work with. I would recommend Hoffman when you need to buy s car.

I really was pleasantly surprised and appreciative of the service I received at Hoffman Toyota. The person who attended to me was very nice and helpful. The service was great too. Thank you Hoffman Toyota for fixing my car.

Excellent customer service. Very attentive and pleasant experience. We love our plain hybrid Raw 4. Thank you.

I went to get my right tire replaced on my 2023 Toyota Rav4 and I had excellent service from Mike. He was efficient, courteous and on-time. I highly recommend this location because they truly care about going above and beyond for their customers.

I've been bring my vehicle here for 22 years! My vehicle is that old! It has lasted this long because of the service team at this dealership! When they say driven by trust, they mean it. :)
Thank you Mike Fuhr and your team for your professionalism and excellent customer service!

I’m editing this review to three stars! I was in for service on April 19th. 2024. I brought my car in for tire rotation, and top off fluids. Four days later, my engine oil light came on!
I checked the oil, it was dry no oil! I had to add 3 quarts of oil! I can’t believe the oil was drained and not replaced! Luckily I don’t have engine damage to my beloved 2001 Camry.
I believe the service has gone down hill since Mike Fitzgerald left! This wouldn’t have happened if he was there! I won’t be returning to this service center!
Positive, Landen was excellent when I was there! This issue wasn’t his fault it was the mechanics who worked on my car!⭐⭐⭐

Service was great, Patrick the service rep was very nice and answered all my questions, Hoffman takes care of their customers unlike the Toyota dealer in Middletown. I give Hoffman and Patrick a six star review.

Extremely good experience, staff were attentive, cordial and completed work while I waited within reasonable & expected amount of time. Very good from beginning to end, customer service excellent.

Excellent customer service! Mike Fuhr is the service advisor I’ve been dealing with for many years now if I need anything done to my 2009 Tacoma. Mike treats me like a friend not a customer! Hoffman Toyota is very fortunate to have Mike Fuhr as an employee! Give that man a pay increase!!

Taking my Toyota Rav4 in for a safty check before leaving on a cross country trip. My visit was anything but routine. Nick 's greeting was just what I needed. This was the 3rd time in the 3 years I requested the hood latch be checked. While driving I would suddenly notice my hood had begun to bounce a bit. I would pull over and slam it down,then go on my way. Every visit I was treated politely and given reassurance everything was fine. My instincts did not agree. Fast forward to my October 24,2023 visit to Hoffman Toyota.
Being greeted by Nick had a completely different feel. As I made my request for safety check I begged him to take a close look at the hood latch. Having me get in the passenger seat Nick jumped into the driver's seat. He reviewed my list of concerns. As an after thought I asked if he might be able to get my GPS/MAPS working again. My arrival time was 10:15 am ~ my departure time was approximately 4 pm. Nick didn't give up on his quest to solve all my concerns. My appointment concluded with Nick informing me the "under side of the hood latch was completely RUSTED through!! They would order the part and an 11 appointment was scheduled for Friday October 27th.
I hate to think what might have happened without Nick's dedication to his customers in giving his best to his job. Hoffman Toyota should be proud of Nick's professional ethics in giving his best in representing Hoffman.🌹

I brought my 2010 Prius in for a rear brake rotor and pad replacement. Landen was very helpful with my previous visit and once again helped me with this job. The parts department only had one rotor in stock which surprised me because this job was booked the preceding week. So he scrambled to help find another which extended my wait from 2 to 3 hours. He compensated my time with a nice discount. He kept me informed of the job’s progress and frankly I would have taken my business elsewhere if not for him.

The service department was excellent & the work was completed ahead of schedule. Mike Fuhr was a pleasure to work with

Fast and easy. Really quick responses and very accommodating.

I just had my 2023 RAV4 in for service. The vehicle was delivered with only one key due to supply chain issues (no reflection on Hoffman Toyota). When I got notice that the second key was now available, Hoffman Toyota was there to help. The work was performed quickly and professionally . I plan to have all my vehicle needs taken care of by Hoffman’s! Thanks again

Had a great experience Michael Fhur explained everything that needed to be done. Was very pleased with his knowledge.