Webster Bank

Excellent customer service, very friendly and acknowledgeable staff .

Poor customer service

Very poor customer service. Two staff were standing close by the drive through service window, looked at me, and continued on their conversation. I rang the bell, and one of them turned to point her finger as to say “one moment”. A solid minute passed before she walked to the window and just starred at me. She did not greet me, ask me what I needed, or engage me whatsoever. She audibly huffed when I asked for a pen to fill out the withdraw slip.

Very disappointed in Webster Bank in Litchfield since its merger with Sterling. Tellers used to be very friendly and helpful. The new supervisor is bossy and disrespectful.
I had $4,000 balance in my account, but he would not release funds to me in an emergency because it was "under review." I had mistakenly written a check a month earlier under a closed account, immediately replenished it, but Webster would not give me the undisputed $4,000 in my account pending a "review." Of course, no one called me for the "review." The new supervisor treated me like I was a criminal. Btw I am a lawyer (don't hold it against me) with 28 years of unblemished record.
I suggest going across the street to Litchfield bank, which I did immediately.
(Webster also charged me $96 for the bad check, and did not consider my request to waive part of it. Stay away from Webster, at least until they get rid of the arrogant and disrespectful supervisor

Absolutely the worst customer service I have ever experienced, blatantly rude. Definitely find literally any other bank.