De Cola's Plumbing & Heating

I highliy recommend Rich and his crew! Decolas is able to handle all my plumbing needs!!
Accurate estimates!
Thorough workmanship!
On time daily!
Very clean!
I will continue using DECOLAS in the future
CHRIS CHS

Thank you Rich for the help with my Plumbing issue came out and priced it fairly and was quality workmanship decolas is the best around

A 93 year old steam pipe sprung a leak. Rusty water was spraying from the pipe whenever the furnace was running. Rich DeCola fit me in ASAP. The repair was quick, efficient, reasonably priced, and just in time before it got extremely cold. I highly recommend DeCola's plumbing.

Had an issue with my shower faucet. Called on a Saturday morning and they sent someone out within the hour. Great customer service all around.

Prompt response, diagnosis, quality materials, and service, job is done! Great contractor👍

We replaced our counter tops and sink in the kitchen and used this company to do the plumbing for it. They sent out an apprentice or something - not the salesman person that came out and gave the estimate. After they completed their "work" they left immediately and I discovered the sink was leaking in the cabinet all the way to the cellar. They sent the same guy back the next day to "fix" it but it continued to leak. When I called again they told me it would cost me $175 just to come over and park in my driveway and I would be better off trying to "tighten it myself." The leak continued for several months and destroyed the bottom of my cabinet. I finally called a different plumber and paid $175 to fix the poor work DeCola's did and also replace the innards of a difficultly placed toilet and replace an outdoor Silcock. The new plumber explained the kitchen sink was leaking because Decola's cut the pipe from the new sink drain off too short so it wasn't inserted into the drain pipe below it, so tightening it wouldn't do a thing for the situation. The gasket was also incorrectly placed. Poor workmanship. Poor work ethic. Poor customer service. Do your best to avoid this place that obviously doesn't care about you or their work.

BEWARE -- DANGEROUS BUSINESS PRACTICES

I just recently reported this company to the Better Business Bureau, along with their the two 'servicemen' who work at the DeCola's company (there is a reason why they only have two servicemen). They are recklessly operating, not only without an active plumbing license, but they perform HVAC services despite the fact that their two 'plumbing technicians' are ill-qualified to perform plumbing services let alone anything more than what an apprentice could handle BUT neither of their these two employees have EVER received any proper formal training as required for HVAC service and neithe or the two individuals (Nick or Chris) currently or have ever had the necessary training or licenses to do so legally.

The owner of the company also does not have a plumbing or HVAC license and does not live in the state of Connecticut either (Florida resident, however he is not licensed in Florida either). Please be e that the owner of this company is under investigation for fraud into states.

This is the first negative review I have ever written in my life. I do so now, however, because what this company has been doing for the past decade is unethical -- particularly in targeting those with a low income which I have witnessed firsthand over several years. Offering services and performing them without a wise sense someone will eventually pay the price and pay with their lives. I do not want that on my conscience. There is a reason why formal education and licensure by the state -- something which is required in any state nationwide -- is required to offer HVAC services and fool around with gas lines and the 'work'' this company does and is performing illegally in this area is proliferating throughout the state of CT. Someone will get killed and perpetuating such negligence knowingly is morally reprehensible.

guy on the phone is completely rude, there's a reason this is a 3 star kind of business... STAY AWAY

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