Webster Bank - Main Office

I have been banking with Webster in Waterbury for many years and came to love this branch. The staff and service is amazing sometimes busy with hard parking but with the location it is expected. I would highly recommend speaking to Normaris or Luis for any questions or help. They are extremely helpful and willing to answer questions or concerns you have. 10/10

Chonette was very intentive and explained very thoroughly the process of opening my account. She gave me a great understanding of how everything worked. I highly recommend seeing her for any questions or concerns at the park street Hartford location.

I have just dealt with the most incompetent Customer Service people at Webster Bank - via phone Customer Service. For almost 1 month I have called Webster’s Customer Service and have received the worse service I have ever had. The first call told me erroneous information and told me to re-set up two Bill Pays that had been “lost” since the Sterling Bank system’s conversion. Wrong! They just weren’t visible online. I called again to correct the double debits, was told by someone who couldn’t speak good English after 30 minutes or so that she would reverse the transactions. Never done. Called back to check on the status of the reversals. I was then transferred FIVE times - the final time I was transferred to Dollar Bank!!! I have nothing to do with a Dollar Bank. The total amount that was erroneously debited from my accounts is substantial. I went to my local branch and dealt with a knowledgeable person who, hopefully, is getting my problem corrected. Webster Bank has outsourced their Customer Service responsibilities to totally incompetent people who don’t understand English and certainly can’t speak it. It’s too bad that Connecticut’s one remaining large commercial bank has gone down this highly unsuccessful path.

After the merger with Sterling the banks Customer Service is awful and its electronic payments system is a joke. After months of complaining I'm closing my account. Would give this zero stars if I could.

I have a mortgage with Webster and they did not pay my homeowners insurance. When they sent the new escrow, I saw that they just left it out. I called. They said they made the error and would fix it. Never heard back. Got a notice from the insurance company that they were cancelling my insurance. Called the insurance co and they said they had talked to Webster bank, had the RECORDINGS to prove it, and they had made it clear the payment had not been made. A month later, they still haven't fixed the escrow and I had to pay the insurance myself.

I've been a loyal customer of Webster Bank for a staggering 40 years. However, I need to share my recent experience over the last 10 days, which has left me incredibly disappointed and frustrated.

It all began when Webster Bank notified me 10 days ago that my card was being deactivated due to unauthorized purchases that I had not made. Naturally concerned, I immediately contacted their customer service. They assured me that a new card would be expedited and I should receive it within 3 days.

However, 5 days passed, and I still hadn't received my new card. Anxious and perplexed, I called customer service again. This time, they admitted their mistake, stating that the card had not been expedited as promised. They assured me that I would receive the card within a maximum of 2 more days. At this point, I had already gone a full week without a functioning debit card.

Day 9 arrived, and I called Webster Bank once more, only to be informed that they would expedite another card, which I should receive in another 2-3 days. It seemed like an endless cycle of broken promises.

Finally, this morning, one of the cards showed up in my mailbox. Excited to regain access to my funds, I attempted to activate it but encountered an error. Annoyed, I called the activation number provided, only to be directed to visit a Webster branch. This is where things took an unexpected turn.

Upon entering my local branch and approaching a teller, I explained that I had been issued a new card but couldn't activate it. I handed over the card and my ID as requested. To my surprise, the teller whispered something unintelligible to her colleague, and suddenly, I found myself caught up in an "investigation" of sorts, apparently initiated by Webster Bank.

The branch manager then astonishingly informed me that MY card, with MY name on it, was stolen. This revelation left me dumbfounded. For the next 20 minutes, we went back and forth, as I desperately tried to resolve the situation and obtain a working card. It became increasingly clear that Webster Bank had made some sort of mistake, but they were unwilling to admit fault.

Growing increasingly frustrated and humiliated, I noticed a clear path to the exit. At that moment, I made the decision that Webster Bank could keep the card. I no longer wanted any part in this ordeal. I informed the branch manager that she could keep my card and should follow up with me at my current address, as I intended to explore alternative banking options going forward.

In conclusion, my long-standing trust and loyalty to Webster Bank have been shattered. What was once a reliable and trustworthy banking option has transformed into a soulless machine that seemingly couldn't care less about its longtime customers. Webster Bank, you have truly let me down and I'm looking forward to utilizing one of your many competitors for all of my accounts.

UPDATE: it's now been 14 days and I have not heard a response from Webster bank, the branch and I still have not received my replacement card.

I have been with for almost 30 years. Ever since the merger they have gone downhill. I will be changing banks .

I wish there was a negative stars . I would have given that to this foolish bank .Try calling them good luck never pickup the phone .Almost from two years same nonsence from the start of the day the recording say we are experiencing heavy call volume the wait time is 30Minutes . This management thinks we have all the time in the world to call and wait .How ridiculous is this . Worst bank .

Well they like to take Money from ppl that are barely scraping by.. it’s a disgusting practice.. they should be ashamed of their thieving “business practice “ disgraceful.. honestly let’s take money away from ppl that are struggling anyway.. like the 12 bucks a month or 120 a year wouldn’t help their costumers..

Very poor customer service and poor communication skills they are not a professional banking industry and deceive people out of money when then are struggling and asking for help
Stay away from Webster bank

Horrible service cannot reach customer service at several time calling the number. AI system advised 10 mins wait then a 30 min wait. Cannot reach anyone.