Niantic Bay Bicycles

Loving my new trash monster; found in a dumpster, lovingly restored by NBB!

Just want to point out the great customer service experience I had at Niantic Bay Bicycles! My old Spin Bike’s seat was uncomfortable, so I went in to check out my options. They were knowledgeable, friendly and got me the perfect seat for me. Now after a two hour ride in my office, I no longer get off the bike in pain! I highly recommend their services! #SupportNianticBiz — at Niantic Bay Bicycles.

I brought a couple bikes in for service after researching what it would cost on average to be done. They priced fair and did great work. They finished in a timely manner, were kind and I have an overall positive experience. They were knowledgeable and efficient. I recommend them for bike service.

I was very happy and satisfied with the Service from Niantic Bay bicycles. The mechanic was very thorough.
He had a very good eye to detail of the issues that my bike had. I highly recommend the shop for any bicycle repair.
They charged a fair price. They were able to get me back on the road in less time then estimated.
I would not hesitate to go back for there service if and when I’m in the area again!
Highly professional. Good job!

The staff are amazingly friendly and helpful! Prices are fair and it's nice to be able to customize the bike before you buy it.

These guys were great! We were passing through and broke a spoke...It was the end of the day theÿ looked at it and said they would try to have it ready for the next morning...did it!! and we were on the rd.on time!!!

Brought my 80s Ross Carrera in for what was likely it's first ever tune up. They did a tremendous job it looks and feels unlike it ever has.

On my first ride I found the front shifter wasn't working so I brought it back on my lunch break the next day and they had it back to me by the time I left work.

Great shop that stands by their work I'll definitely be bringing it back when it needs more work!

Had my tire put on backwards from another shop before a race I usually do all of the work myself but the bead on this tire was a pain in the butt. The mechanic spent the next hour trying to put this bead on and never complained once they let me chill in the shop with them and we talked about the industry and other bs. Super nice people and great service,

I've had the good fortune to work with Kim and Shawn today. They are super nice and tremendously instrumental in customizing the ergonomics of my existing bike so that I can ride more comfortably and longer. I would highly recommend them.

Quick to answer questions, they shipped a hard to find, older bike to me, which was exactly as advertised. Whole deal took like 3 days. Good people to deal with!

Friendly staff, great service, and a nice selection of products. They've saved me on two occasions by taking my bike in for unscheduled repairs. The store is also active in hosting local events, giving cyclists all the more reason to ride.

Visited store after was closed Saturday Night & staff still closing
up. Needed a rapid fire light for my seat post to make it safe to ride into
New London for the concert on the square. Salesman I have worked with
before showed me some options, took it out of package, rigged it up and
put it on my bike, made change out of his pocket and sent me on my way
a tad safer for twilight and eventually dark ride home. Must say pretty
typical service with quality bike gear good customer service beyond the
basics and like I said safer ride overall. Fortunate to have such quality
folks and inventory and service on the block in sleepy yet lively Niantic.
Bike Gallery in Portland & other fine shops been able to use...similar.
New..used service all quite awesome. Pay a visit...say" hey" to the pup! BC

Great bike shop! Awesome customer service. We brought our old mountain bikes in and they did a quick, unpressured assessment of what we should/shouldn't rehab on them - made some good suggestions and informed us well of cost estimates. Ultimately, after we picked up the bikes and took them out for the first ride, my husband's gears weren't working well between 5th and 6th. We rode back over there and the owner (Steve) happened to be in early on Sunday morning and happily fixed the gears while we stood in the parking lot and chatted. About a week later my chain snapped on the way home from a ride and we brought the bike back in and Steve very nicely fixed the chain for free. Highly recommend!

The customer service here is A+. Brought my sons bike here for repair while on vacation. They took the bike in and had it fixed within a couple hours. Staff was very friendly and knowledgeable.

Every time I’ve need bike help they are very accommodating. Very knowledgeable and extremely fair when doing repairs. Carry quality bikes and accessories too! Thanks

Amazing place! Super friendly and very fast with service. Sean is a bike mechanical God! And super affordable! Thank you for your outstanding service!

Friendly and helpful staff!

The sales lady showed me a lot of options at a lot of different price points to help me find the bike the best matched my needs.

Great knowledgeable people. Will take their time and ensure you’re making the right decision all the time, whether you but from them or not. Two thumbs up.

I needed bmx bars for a bike but I would be a couple minutes after they closed. The mechanic waited for me. Very friendly and helpful people there.

Had to go there a few times for bike problems and they were always quick to help and extremely nice.