Alliance Insurance Group, A Division of World

Great Customer Service!

Jacob Parr was very transparent & walked me through everything. This was particularly helpful being a first-time home buyer.

I hate to say it, but I did shop rate (again, I was a first-time home buyer...) & what Jacob provided was the best I could find.

Jacob Parr and his team demonstrated great customer service and saved me a lot of money by comparing service rates and bundling my auto and home owner’s insurance.

I used this company for homeowners insurance for 2 years. When it was time for homeowners insurance renewal I asked that they shop around for other quotes. After a week of not hearing anything back, I followed up via phone call and was referred to a Mandy who should have been working on my quotes and would reach out. Another week passed and still nothing. I called the office daily and left voicemails just for them to not be responded to. After a week of calling I reached out to Mandy via email and received a response a week later and said she would have some quotes back to me by Friday. 4 days later I again reached out to Mandy via email as I had not received a response or quotes and again no response. I emailed her again the next day and stated how the office and her have been unresponsive to my emails and calls and that this is very unprofessional and very frustrating while also stating I would not be renewing my homeowners insurance policy with them. After this email, Mandy responded she was out of the office again and then provided quotes, However at that time I had already found another company.
Moving forward, my policy was never cancelled which Mandy reported she sent a cancellation form which I never received or I would’ve signed it immediately. She never followed up on this either if she had sent the cancellation form.

The communication with the company and Mandy is terrible and unprofessional and if you are needing something done they take weeks to even respond to you. All communication began being by via email and you can see the lapse in responses. Very frustrating.

I would not recommend this company.

Would rate less if possible.
Tried to call them left voicemails. Emails. Took over a month to hear back.
Just to get screwed over by the agent who finally reached out.

This company is unresponsive and not good at communication and doesn’t seem to care for their customers. We’ve had homeowners insurance through them for the last year and when it came time for renewal they didn’t handle what they needed to on their end which caused our insurance to cancel. Even though they assured me that it was handled.