U.S. Bank Branch

There are not enough thank yous to Kevin. He definitely has gone above and beyond for my family. Because of employees like him, i will continue to stay with US Bank. He was extremely professional, patient, helpful, efficient, and did what he could to assist with what I needed. I truly appreciate him and everything's he done for me.

I’ve really despised company policies in the past but Kaitlin at this particular branch is an especially helpful. Keep her around!

Best tellers in the country in my opinion.
Have always been super helpful!

staff is great, love the braille on the drive up atm

Great service.

I used to stop here and use the ATM but I just couldn't anymore. More then once the ATM wasn't working, out of cash, broke or something. That I can understand because things can happen but it's happened too many times for me. Afraid I would get cash one of these times.
But the biggest annoyance isn't with the employees, I'm sure their fine. I've gotten stuck behind some islander folk running multiple cards in the ATM drawing out cash. And when they can't get anything they try the card over and over. After about 15mins of waiting I just left. Seen the same white car and family do it over the summer.

I absolutely love the teller's! BUT closing the lobby AND THEN corporate cutting the drive thru hours too???? C'mon US Bank!!! Drive thru doesn't open until 9:30am and closes at 4pm...I don't know if you're aware of this but most people are at work by 8am and get off at 4:30pm if they're lucky! Be helpful to your customers. We have plenty of banks in this town with better hours.

Ive used this bank in 3 different states and was shocked when I drove 40 miles to visit this branch on a (Friday) that they now close (even the drive through) at 4pm.
I can't bank that way so I'm closing my accounts there.

Lobby routinely closes before closing time. Only open now four days per week. Not easy to work with staff. I can't wait to close my account.

Absolutely stupid that this only bank location for US bank opens at 9am! Most people have to be to work by 9am! The hours of this location have created multiple banking issues, but the hours of operation are by the worst!

Update: an entire year later and it isn’t any better. For every 10 times I try to use the atm, MAYBE one time it’s working. They’re not open to service the majority of working people. They don’t answer phones. I’ve been trying to deposit money into my account for DAYS. So today, I’m taking the money and using it to open an account somewhere else.

Absolute worst. It seems it’s gone completely downhill since the new branch manager took over, plus she’s terribly rude. ATM either never works or is out of money. Reduced hours despite other banks in the area functioning at normal hours so if you work 8-4:30, good luck.

This universal manager rolled her eyes at us cause we simply need a request. Disrespect people. No wonder all other branches closed on Joplin.