Reynolds Plumbing, Heating and Cooling Inc

I’m in Property Operations and have been for a long time. I’ve used MANY plumbers. But Reynolds is by far the best plumbing vendor by far. They have complete respect for your home or office and treat it as it’s their own. We have emergencies often and each time I call Reynolds, they do what it takes to re-arrange their schedule so they can respond promptly. They take pride in their work. I’ve never had to call Reynolds back to repair something they previously did. They always have competitive pricing, yet the lowest each time and their work is top notch. I HIGHLY recommend Reynolds and promise you will be taken care of both financially and a repair that is guaranteed.

We have used Reynolds Plumbing numerous times since we moved to Cranford almost 29 years ago. We have always had good service and they have always been very responsive, particularly when our water heater broke. The service we recently experienced went well beyond the normal expectation in my opinion. We had been having a problem with a faucet and while they were able to fix it initially after some time it became problematic again. We were exceptionally pleased that they contacted the manufacturer and worked with them to get the situation resolved. While I have a sense that they worked with the manufacturer because we were a long time customer I would imagine that many a service person would have just told us we needed a new faucet and we would have just accepted that we had to do so.

We used Reynolds Plumbing on July, 2020 to move some of our heating pipes in our basement for a remodel job. During the process, Dan noticed some issues with our boiler and the pipes and corrected that for us. This morning I didn’t even realized our heating system was on because I’m so used to listening to all the noises that used to come from the pipes when the system was on. Now, thanks to Dan, the system is running to perfection and the crazy pipe noises are a thing of the past. This is something that other plumbers weren’t able to fix for us. I’m extremely pleased with their work, professionalism and response. I highly recommend them without hesitation.

I can only comment on my personal experience with Reynolds Plumbing, and I must say it was good. They came out, gave us a good quote and we decided to go with them. The job was done faster than I anticipated and the work looks great. Their staff was professional and I would definitely recommend them.

We are long time customers of Reynolds and have always been happy with them. Yesterday, a nut cracked on a toilet and water started leaking. We noticed when the downstairs bathroom started to flood and I looked upstairs to find the source of the water. When I found it, the nut gave way completely and water started spraying everywhere. My wife called Reynolds while I was trying to deal with it and they had someone at the house in under 10 minutes. The person on the phone told me to run downstairs and shut off the water to the house until they could get there. He was able to isolate the toilet so we could turn the water back on and they came back out about an hour later to fix it.

I could not recommend these professionals more. From a quick fix of a busted pipe in the winter, to a massive grease clog from previous homeowners- they were knowledgeable, courteous, and efficient. Their service is quick and reliable.

We dispatch them for our work to take care of our customers. They respond timely and get the job done. We have never had a problem with them over the last 8 years.

Have used this company a number of times. From plumbing to HVAC..Always reliable, professional and reasonably priced. Will call again when I need services they provide.

I called 8:40AM Monday morning to replace a toilet shut off valve. 15 minutes later technician arrives, job completed within an hour!

Great and prompt service. Good work.

Great experience

All ways a safe bet for repairs beyond a home owners capability. They arrive on time and leave the job cite clean.

Very professional and pricing was good. Ben did a great job in explaining what he was doing and completed the work ima. Timely manner.

Their crews are on time, work clean and are both knowledgeable and diligent. I would highly recommend them for any job large or small.

I can't believe that I didn't notice or heed the other review that is on Google. I'm writing a review now to ensure that no one else misses a negative review like I did.

Reynolds came out to assess the pipes in our basement as there were some leaks. There were 3 long pipes to replace, which means it would have been a nice-sized job -- we also mentioned that we need to put in a sump pump (this shouldn't determine the level of service anyone receives, but making it obvious). They came out and measures the pipes, charged us $75, and said that they'd call with a quote and come the next day.

My husband took the next day off to be around for the plumbers (who never followed up with a quote), and upon calling their dispatch, was told that his message was going to be relayed and never received a call back.

Shortly after, our pipes burst again on a Friday and my wife called at around 7:30pm and requested to the dispatcher that we get a call back. Once the plumber called, he made it clear that he didn't have the measurements and said, "I'm not in front of a computer, I'm trying to have dinner with my family."

NO ONE SHOULD EVER CALL THIS COMPANY. They are unprofessional, have no vested interest in their customers, don't follow up, and as far as I'm concerned, are schemers who basically took me for $75. I'm a Cranford resident and want to support local businesses, but as far as I'm concerned, Reynolds could go out of business and the community they claim to serve wouldn't even miss them. I plan to take this review to every site, so GOOD JOB Reynolds.

I was looking to support a smaller business so I called these guys up to look at an issue with my water heater. I was told the issue could not be fixed and the water heater needed to be replaced which is fairly new. Well lucky I did my research before they arrived and knew it could be fixed. Called in another company for a second opinion and the issue was fixed in 10 minutes. Lesson learned, do some research to know what can and cannot be done so you are not ripped off.

This company is the most unprofessional company I have ever encountered. I was referred to these uneducated disrespectful liars by Elizabeth Town & Gas for a problem with the heating in my home. After being scheduled for an appt 4 days away from when I called ( they claim they provide 24 hr service) between the hrs of 2-6pm. I was called at 9:45am and told that the tech had a a funeral to go to and if I would allow him to come earlier. I obliged and waited up to 1pm. After calling the office to inquire about the status of my appointment I was totally shocked by what happened next. The degenerate who calls herself the lady in charge became confrontational when I told her no 1 has come to my house. She was very rude, loud, and said find another plumber and hung up the phone! Lets 1st address which company calls a customer to say they have to go to a funeral? 2nd If my appt was from 2-6 and I call at 1pm, why should my appt be canceled stating that no 1 answered the door. And lastly, what company yells at the customer and hangs up on them, Twice!! I don't know why Elizabeth Gas Co. is referring people to this sham of a company.

Not good plumbers. Did a bad job and said it would cost us additional 500. to correct. I was asked why didn't i tell them what to do. That's weird 😕 why would I need to explain to licensed plumber how to do the job correctly?