R&M Plumbing-Heating-Drain Cleaning-Video Inspection

This company, and particularly Eddy, is so great! My dad has worked with them several times and we are keeping them on the team!

Great service! I had a about 5 small plumbing jobs to do & thought not to do them myself. It was pretty easy for us to set up a mutually convenient appointment. They showed up on time and after I showed them the work, they took time to explain to me what they would need to do and the amount of time required.

They advised me on the parts to purchase and where to get the best and cheapest parts (which I later checked out to be in fact better than going to the big stores).

They advised on alternatives to my initial ideas on outright replacement of entire units to simply replacing the necessary parts, but were never pushy & left me to make the final decisions.

They were quick, courteous, reasonably priced and professional.

The reason I’m actually taking out the time to write this review was because of something that happened after the actual repair.

I needed to make an adjustment to my water filtration system (& I didn’t have the tools to do it myself) a few weeks after they had helped to replace the filters. I called and because they were in the neighborhood at the scheduled time, it was fixed in about 10 minutes at NO CHARGE. I tried to pay them something for their time, but they would not accept the money. Perhaps this was because we got along so well, but I thought that was really cool & generous.

I’m definately calling them if I have another plumbing job.

Just had a service call from R&M for hose Bibb replacements with Eddie. He arrived on time, explained everything to me and went about his work in an efficient and professional manner. Work was preformed satisfactorily and Eddie was a personable guy. Will use R&M again & highly recommend.

My hot water heater broke and I needed a new one ASAP The owner came the morning we called to confirm the problem, provide an estimate and had the job done within hours. He was tidy, efficient and explained how my new heater operated. He even wrote his telephone number on the top of the heater for my easy reference. I recommend him highly and will be sure to call on him for my next emergency.

Eddie from R&M plumbing came out the day after we called to install our Pelican water filtration system. He was the 8th plumber we called and all the others either did not show up or did not return our calls. He did a beautiful job and was super nice!

Responsive, helpful, and kind. Arrived on time, was super helpful in diagnosing issues, and offering suggestions. Will absolutely call for all plumbing issues in the future.

Eddie responded to my call quickly and did a great job! Excellent work!

We used Eddie to fix a drain pipe in our basement. He did a great job at replacing the pipe and our basement wash sink, but it was not cheap at $2,900. He did have to open up the cement floor to get to the pipe, but it still was expense. My wife wanted it done quickly, so we agreed to go ahead. We had a couple of other small jobs that we wanted done also.
We asked if he could repair our kitchen faucet that was dripping and he said we should buy another one and he would come back and install it. He also said he could replace our main water valve if we made an appointment with water company to get the water turned off and he would do that during the same visit. He told me that he wasn't going to charge me to come back either since I had helped him remove the old cement wash sink in our basement and since these were just smaller jobs. My wife texted him directly a couple of weeks later, after we bought the new faucet and he never responded to her. Then I called the office number and spoke to his wife who scheduled him to come back. The night before our appointment she texted me to say it would be another $600!!! I told her that he never told us it was going to be extra. I could understand maybe $200 more, but not $600 more anyway!! I called the office and spoke to her and asked for Eddie to call me himself because I was really mad and upset. He never even had the decency to return my call. We found out later that the water company didn't need to turn the valve off either because our water meter is in our basement and we can do it ourselves! Guess he didn't want to do the job or he just wanted to charge more money and didn't want to tell us while he was at our house. He also used several buckets to remove pieces of cement from our basement and never brought them back! Unscrupulous contractor...beware!!

Wouldn’t know how their work is since they never showed up 3 days in a row. I scheduled a simple job. Just needed to move a water line a few inches recessed into the wall behind a fridge. They said absolutely no problem, and they would come the next morning. Never showed up. Next day, never showed up, they said absolutely will come on Sunday. It’s now Sunday, a little while after they were supposed to show, and no word. I texted their number that they were texting me from, and they told me that their guy is stuck on a job and won’t be coming. No word, no heads up, atleast have the decency to let me know so I can find a competent plumber to actually get it done. Don’t bother.