Pep Boys

Sheri and Bud were PHENOMENAL! This pep boys location was incredible to me and met me where I was! I came in on a Sunday and they fit me in to get my brakes changed. They truly took care of me! I STRONGLY recommend coming here for any auto care needs.

Pep Boys. Good people. Car trouble and went for repair/diagnosis. Challenged to determine the problem. Lengthy and frustrating. Issue finally resolved.

Bud, Service Manager, worked diligently throughout the process; took awhile to figure out what was wrong. Room full of customers and short of Technicians Bud was empathetic, for I ended up at the Shop all day.

I highly recommend you frequent this Shop. Refreshing to receive this level of service.

10 starts!!!!! Thank you, Mr. Bud and Mr. Jacob for assisting me before closing. I had caught a flat not too far down the road and I walked into this establishment serviced right on the spot and was out within 20 minutes.

The whole staff was excellent there they went above and beyond to make sure my truck was fixed 👌

It is always a pleasure coming to this location Bud and Sherri have really excellent customer service!

Staff was super friendly and got my issue resolved in a timely manner. I recommend them over any other car place in town.

The required work was performed in a very professional and timely fashion. The customer waiting area was very comfortable, and I used the coffee/tea maker there to make myself a nice cup of hot tea. There used to be a great snack vending machine in their waiting area, and it unfortunately has been removed.

Great service! Definitely coming back!

They were very accommodating, friendly, and fair. We will, for sure, go back when we need another repair, oil change, etc.

If we could give them more then 5 stars we would give them 10!
We had a back tire audibly leaking air. We arrived 10 minutes prior to closing. We were met with a happy face and stellar service from Devon at the front desk. We were 3 hours into an 11 hour trip. Our service technician Matt diagnosed a very serious steal belt and side wall issue. They were both willing to stay late and put new tires on. Our particular size was not stocked in the store. They made sure the tires were ordered and we were first to be worked on when they arrived the next morning.
The next morning Bud kept us apprised of the progress the entire way.
The service, dedication, hospitality and honesty are a testament to this staff, store and Pep Boys!
We truly believe they saved us from a possible terrible outcome!
We appreciate everything they did for us.
Thank You!
Tim and Nancy

Thank you Christopher for getting my daughter's car in quickly to repair her flat tire! And for Grayson who found another tire that was about to go flat! We greatly appreciate both of you & will schedule for maintenance services in the future! Kind regards Samantha & Lorre Nuckols

Helped me with a tire issue. Went way above and beyond to help me! I will always bring my vehicle here for service. So should you!

Bud and Jake took great care of me. They listened to my concerns and were able to get me back on the road before the end of the day. As a person who typically works on his own vehicles, I am skeptical about repair shop as some them do not have the best interest at heart. I will not hesitate to use these guys in the future!! Thanks again gents

Went in with a problem. They fixed it and found a few other issues. Fast, friendly service. I almost did not take it to pep boys because I usually like small town mechanics. New to Plainfield and pep boys had same day availability. So glad I brought my vehicle here. Will return when I need more work down on any of my automobiles. Above and beyond.

Chris scheduled my 1971 Chevelle in just a few days to do a brake inspection and tire rotation. Everything went a Terrell came out and explained explained everything to me. I even got to see a picture of his little girl. Who he claims he not spoiling???

Jake and Dan SAVED my biscuits!!

My husband and I are from out of town and woke up from our hotel to see a screw in our tire. I called USAA (who I also love) and the tow truck came out to take the car to pep boys. Jake and Dan were so helpful and understanding…they didn’t have the tire but ran out to get it for us QUICKLY.

The best thing of all? This was our first time getting a car towed and our tow truck driver accidentally told us not to give him the keys…that forced the Pep Boys guys to change our tire in the parking lot! Talk about above and beyond to get us handled ❤ The rate and time were more than reasonable.

We are so very thankful and on the road to our 8 hour trek back home thanks to these guys.

Thank y’all again! :)

I was very impressed with the guys at the Plainfield,IN location. They were pleasant, quick and just awesome in general. I was from out of state and had an issue with a tire and they helped me out very quickly! Great place and great service!

I went in to the shop to have a leak in my tire fixed. I was up against a tight time frame(needed to get back to work) and the tire was losing air pressure even as I waited. The shop was busy but when the manager(Jake) realized I needed to get back to my job, he personally took my car into the garage and was able to fix the leak right away! You rarely experience fine customer service like that in this day and age. Made my week! Wholeheartedly recommend this Pep Boys location.

These guys are hard working, honest, and knowledgeable! Manager Jake is amazing guy, took care of my problem immediately and delivered what he promised. I would 1000000% recommend this place for your car repairs need. Thank you for helping me so quickly and effectively!

They were total lifesavers! Staff was super nice and accommodating to me and they were super patient with my nosey toddler! Got me in and out quickly and good price, definitely will come back for any future repairs :)