Carmel Motors

I would like to share some fantastic feedback about my experience at Carmel Motors @ Keystone, where I recently purchased a vehicle. Firstly, I want to express my gratitude for their exceptional service. From the moment I walked in, the staff welcomed me with warm and friendly smiles and were eager to assist me. This was crucial to me as a customer, and I'm sure it would be to anyone else. Our salesperson, Eric, was professional, polite, and honest throughout the entire process. He worked hard to ensure everything went smoothly, and we were able to purchase a top-quality vehicle at a bargain price. Matt, the service manager, did a thorough job checking the vehicle and ensuring it was working at an optimal level. We got to know and love all the salespersons and new managers at Carmel Motors. Each one showed care and generosity towards us. I highly recommend Carmel Motors @ Keystone for your next vehicle. Lastly, we are thrilled with our Chrysler Pacifica minivan and can't wait for many fun road trips. If you are looking for a vehicle, this is the place to go!

It was truly a pleasure to do business with Carmel Motors. The better half and I needed a second vehicle and we knew that we wanted a gently used luxury SUV or sedan with plenty of features, so we stumbled across Carmel Motors via a quick google search.

We had an entire day planned out with over 10 lots on the list to visit, but my gut told me to stop at this lot first. The website and vehicle descriptions were fantastic to navigate and thorough.

We didn’t have the exact vehicle in mind before visiting, so we told Tim what our criteria was and he let us look around the lot without any pressure or hassle. He went above and beyond after we bugged him to test at least 5 different vehicles. After not finding EXACTLY what we wanted and we were on the way out, he mentioned that they just received a Q7 at that exact moment. We tested it and fell in love. It had everything we could’ve wanted, low miles, and great condition.

Tim was a true pleasure to work with and the entire lot was hassle free and no pressure. Justin was also super helpful with our final sale.

We would DEFINITELY recommend visiting this lot, and we will be happy to be repeat customers.

UPDATE April 2024. I just bought my second car long distance from Carmel Motors--another Volvo, this time the XC70 wagon to go with the C70 i bought last winter. This new one has the highest possible level of trim and options, hard to find. Tim Hughes and his colleagues made it simple. I flew out to pick up the car and I was less than an hour in the dealership on a busy last day of the month before i was on my way home, the closing was so simple and non-pressured.

Very seamless and efficient with getting you squared away. I've seen multiple reviews stating issues with the cars they've purchased. Luckily mine is doing well so far. I honestly love it. It's a 13 year old car and it has some quirks.

My salesmen was Tim. Very nice guy. Very accommodating. Got me a new key fob (or at least the written promise to pay the invoice for one once I go through BMW). That's a few hundred bucks. I really appreciate that. I drove off the lot and had an immediate issue with the car and they fixed it within 30 minutes. Again. Really appreciate that.

*I have changed/edited my review to reflect how helpful everyone has been. I had an issue with a service auto contract/warranty I had on my car. I should clarify that there wasn't anything shady that happened. I didn't fully read my paperwork. They were able to cancel this within a week. It was also Memorial Day Weekend so (I say this with confidence) if it hadn't been a holiday they would have resolved it sooner.

Big shout out to Chad (finance director) for helping me out. I appreciate it.

Called on a vehicle at the dealership, salesman that I spoke to was Cash, I live 5 hours from the dealership, cash was so helpful, answered all my questions, sent multiple videos of the vehicle, I was able to do paperwork remotely so when I arrived as long as the vehicle was what we expected the paperwork was quick. The vehicle was as described, Cash was very helpful and honest. The finance manager was friendly and helpful. The whole process was much better than I even expected. Definitely would use Carmel Motors again without a doubt.

I purchased an amazing truck that fits my family’s needs. It had an issue that was not addressed by the team due to a unique situation but Matt (service manager) worked with me and made sure the issue was not only corrected but went above and beyond my expectations. I have never had a vehicle that people stop me to ask about before in my life. I would absolutely do business again with them because of their extremely fair pricing but most of all because of the amazing team that actually care about their customer needs!

We searched for months. Gave up bc every vehicle seemed to have issues. Then restarted our search a week ago.
They made it super easy!! Sent me videos of the cars I was interested in bc we were an hour away.
Texting back and forth as to what we wanted to see instead of waiting on hold over a phone call …
Josh Reed did amazing ! We pulled in and he got the bmw x7 m50i out, we drove it. Fell in love. Left to go see one more just to make sure - text him to get it ready that we were coming back to buy. Easy peasy ! Had paperwork waiting when we got back from the bank and lunch - one thing. They can’t take a pnc to go open loan check. So we had to go through their financing for the tiny bit we financed . . So keep that in mind if you go through your bank for financing and use a to go loan check. But it was quick and we were out the door after signing within 45 minutes.
Love my bmw x7 m50i. Left with a full tank of gas in the beast too!
Everyone was compassionate w my having to hurry to get home for our daughters bday party. So they hurried up the process. In all honesty - no one wants to be at a dealership for hours on end. And we weren’t !!
I’d definitely go to to buy a vehicle from again.
Love that they text for communication- makes it so easy ! Nice people. Thanks Josh!!

Jordan was fantastic in helping my husband find his perfect car! Jordan was honest, efficient, and trustworthy! Highly recommend him. Justin was great getting us in and out for the finances and extremely helpful as well! Thanks Carmel Motors!!

Dylan and the group at Carmel Motors have been amazing! They made our first online car buying experience seamless and super easy. From start to finish we received superb service and were made to feel like a part of their family. They were patient with all our questions and made sure we were taken care of! If you are looking for excellent service, trustworthy agents, and a vehicle you love…look no further! Carmel Motors is top notch!

Dylan went above and beyond to help me get the deal I desperately needed in a short time frame! It wasnt the typical deal… A semi and a car trade in for a Ram Rebel! He helped me a lot!
I highly highly recommend going straight to him for any needs you have to get the car you really want!!! 10 stars!! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Owen was the absolute best salesman that we could ask for. He was knowledgeable about the truck we wanted and that was just the beginning, he was friendly and helpful as well. I would absolutely recommend Carmel Motors as a great place to buy a vehicle.

Method: 100% Online
Sales Representative: Tim (5 STARS)
Shipped directly to my home (States away)

I found my Audi RS7 on the Carmel Motors website and reached out to get more information. Tim contacted me and we talked a few times via phone/text. Tim was very prompt to answer any questions I had, and once I decided to purchase the car, he was easy to make a deal with! (none of that "sales pressure" you get sometimes)
Tim was incredibly professional and personable and took tailor-made videos for me to check out certain areas of the car where I wanted to get a better look! Shipping was all set up by Carmel Motors and that was a very simple process on my end.

The RS7 was exactly as described and I could not be happier with the process and the car itself!

I recommend Carmel Motors!

Ask for Tim!

Alex was very informative and professional. He helped me find a nice BMW 3 series for a price I was comfortable with. Highly recommend!

My purchasing experience with Carmel Motors was fantastic! The salesman, Tim Hughes, worked very hard to get me a great deal on my new Raptor. This was the best vehicle purchasing experience I’ve had with any dealer. I will definitely be a return customer. You guys rock!

Carmel Motors made our son’s 1st purchase an amazing experience. We had a wonderful experience working with Carmel. They exceeded our expectations in many areas. The car arrived spotless! It is gorgeous. Even though it has 80K miles, it looks brand new. Not a scratch. Jason made it an easy process. Justin made the numbers work. They made our son’s first car dream come true! Kiddos to Justin, Jason and Rebecca for their great service!

I have been to many car lots.. Dylan was the friendliest most compassionate salesman.. he made me feel more than just another commission paycheck…. And this was the fastest process ever!!!! Thank you Dylan and all Carmel motors family..I bought a car the prior week that caught fire the next day so I am more than grateful for the experience.. 🫶🏽🫶🏽🫶🏽

I purchased a super clean SUV this weekend for my wife as a surprise birthday gift. I had Arein as my sales person and he provided the best purchasing experience to date. He was able to provide all the foundational knowledge on the vehicle and anything he did not know he was able to provide answers too quickly. The entire process was flawless great communication, Informative, Quick, Efficient as well when it can time to move through the paperwork. To top it off he had me out of there in time to make it home and set up the surprise before my wife returned. A huge thank you to Arein and Carmel Motors!

I walked in was pre-approved over their website! And walked out with a great car exactly what I wanted Michael did a great job making me feel comfortable and very happy customer! Thanks to the team on making it happen. So fast and easy! Highly recommended!

I had a really good experience buying my Audi S4 from Tim. Since I live about 3 hours away from the dealer Tim sent me a detailed video of the car, everything was handled remotely and the car was ready when I arrived. It was a super easy process.

Carmel Motors exceeded my expectations from start to finish! Their user-friendly website, exceptional customer service, smooth financing process, and vehicle delivery made the entire online car buying process a pleasure. I highly recommend Carmel Motors to anyone looking for a reliable and customer-focused dealership. Shoutout to Owen for making it all happen!