Eastgate Chrysler Jeep Dodge Ram Service Center

Rick Thomas and the service guys were excellent. I really appreciate their service. Very professional rick is very good for the business

Norm in service was a great help. The technician quickly diagnosed the mechanical issues on my Jeep. They repaired my Jeep well before the completion date & time quoted. I would highly recommend.

I have been coming to Eastgate for almost 30 yrs for service. I live in Cicero and will only use Eastgate Chrysler for my service and purchasing my vehicles. Norm Thompson is an amazing service writer/manager. He is honest and treats his customers with the utmost respect. He is the reason I drive so fat for all my service.

SAME DAY SERVICE EXISTS at a DEALERSHIP?? 🤯
My Ram tried overheating on me this weekend. I called Norm and left v/m. Spoke with Norm @ 11:30. Requested AAA tow, waited 1hr 39min for tow truck to arrive. Rick & Norm both returned call request upon arrival. By 2:30 Rick called with diagnosis, cost of repair total and advised could pick up in @ 1.5 hrs!! The longest part of the entire process was waiting for tow truck and initial vm reply... Great Job! Thanks a million Norm, greatly RESPECT and TRUST your ADVISE and JUDGMENT. Much Respect! Awesome Experience! Awesome Dealership!! Awesome Service!! Awesome People!!
THAT IS... Eastgate Chrysler!! Thanks again, YA'ALL ROCK!!
Matt McCasland
Irvington

The service guy, Rick, was very helpful. He let me know approximate cost and time it would take and was right on it. Open communication was great.

Norman Thomas and the service team are always attentive, honest, and thorough to any issues. I’ve been using East Gate Service for over 10 years, and I recommend them to everyone.

My Pacifica was brought in for general maintenance. However, I had an issue with my right rear view mirror. The mirror was looked at and the necessary parts were ordered.
Everyone at the service area was extremely nice and professional. What a great service experience

Awesome Customer Service By Norm Thomas and his whole Service Team. Him and his Team are the reason we bring our 2 Jeeps, Ram 2500 Power Wagon and Dodge Journey to Eastgate!

Excellent customer service! Great Maintenance manager. Fast quick maintenance Service. Norm Thomas is an excellent Maintenance Manager!

My new vehicle had a major issue and the service team did a great job. Mark worked hard to get it repaired before the estimated time. Shelby was a pleasure to work with, she went above and beyond to help me. She even stayed late one night when I was stuck in traffic so I could get the loaner vehicle. Donald was a major help; friendly, informative and very personable. I appreciate the service team and recommend them.

Went in for an oil change and the great customer service started with my agent. I can’t remember his name but he was very engaging and super helpful. He took the time to answer my questions and gave me helpful tips to maintain the life of my vehicle. Also, although the oil change process is walk in based, I did not sit and wait for an eternity which is appreciated. I will be returning here for an maintenance on my vehicle!

Great job. Thanks to Norm Thomas, Service Manager, for his usual excellent customer service.

My experience was great. All my questions and concerns was answered before my appointment. My appointment was on time, that’s a big plus in my book. I definitely appreciated the service and look forward to continuing business.

Help me sort out an electrical issue. Very helpful in getting the part in advance, quick to book my appointment do a radio swap.

Was battling this issue for years and the service advisor knew exactly how to help me and leverage the warranty I had purchased through Eastgate.

John was so helpful and kept me informed during the entire process. I love Eastgate

Excellent service by Jeremy Williams. Would definitely recommend.

Oil change on a Saturday, quick very efficient service with no issues.

They were very nice and courteous, and they help me fix my seatbelt because it was jammed and would not work and they were very nice and fixed it after they did my whole change, and it did not take very long at all, and I think them very very much.

I experienced service and communication at Eastgate when I took my Jeep in for a warranty job. The waiting area is clean and accommodating. I live on the south side and will continue to use Eastgate as my primary service provider.

My Jeep had the starter go bad three days before I was supposed to leave on vacation to go to the great Smoky Mountain jeep invasion. Norm and his team had my jeep up and running the next day and I was able to go enjoy the Jeep invasion. Will always have all my service work done at Eastgate Chrysler.