Defouw Chevrolet

Best experience my husband and I have ever had with car buying. Pam Stein to the manager (Matt Ellis) to the finance manager (Jeff Robertson) were hands down the best and easiest to deal with. Will never buy a car anywhere else!!

I was really satisfied with this transaction, Ben the salesman and sale manager, was really helpful and straightforward, nice people to deal with. Very happy and I would recommend this team from Defouw BMW Lafayette to anyone!

Sheila Passmore is wonderful, very helpful, professional, works with you so that you understand everything. I don't remember the name of the gentleman who did the finance but he worked with us also very personal and helpful. In fact everyone was very friendly. My husband and I were very pleased with the whole transition of the exchanging of vehicles at DeFouw's in Lafayette Indiana
Thank you Sheila Passmore and all others who were involved with us leasing our 2024 Chevy Trailblazer. Carole and Leroy (Mick) Smith

I worked with Jordan over the phone and had the best experience to get into my new car. I then flew 1000 miles to the dealership and purchased my new car to drive all the way home that weekend. Very attentive and friendly staff all around. Highly recommend.

Brian Smith, my salesman, was very professional and personal. I wanted a lower monthly payment and a new vehicle! He was able to accomplish both! I highly recommend that you meet him and experience the same wonderful experience!

A few months back we researched for a used car online to narrow down what we were looking for. One of our choices was at DeFouw. We walked in and Pam Strain spotted us and introduced herself. From that point on she was accommodating. She had us drive the car we wanted to check out. We were sold immediately on the car. And even so, she wanted to be sure it checked off all the things we were looking for before making the deal. We didn't even want to check out the other vehicles we'd planned on. She took care of the paperwork and had us come back in a couple of days to do the financing and pick up the car detailed and ready to go home with us! Pam Strain was personable, helpful, and a no pressure sales person!

Just recently purchased 2024 equinox, really love this vehicle. Thanks Shelia Passmore for working hard for us. Helping getting our discounts for us. Staying late for us while we did our paperwork. Then went over the vehicle to explain everything to us about it. Shelia is the best car sales lady there is!!. We just love her. She will be our go to sales lady forever. Will always recommend her to everyone we know.
We cannot forget Bailey, he was great at explaining our paper work. James thank you for everything you did on Saturday showing us the car first off while Shelia was off. Getting us ready to come back in on Monday. James you will go far in your career.
Thank you everyone at Bill Defouw. Keep up the great work.
Ryan & Ann Furr

From the moment met Pam Strain, I trusted her completely. So easy to tell that she has a good heart and truly cares about her customers. I have never ever had a better buying experience. Thanks so Pam for everything! You are the best!

As a first time participant of the renown Dealership Dance, I have to say that Chad and the rest of the associates at DeFouw made the experience incredibly simple and fun. While the anticipation is high when buying a new vehicle, I have to say that these guys really did their best to land me a solid deal on my purchase. I drove off the lot two hours after having arrived in a brand new SUV and haven’t stopped smiling- and this all happened three days ago! Consider these fine fellows as you navigate the highs and lows of your car buying experience as I can guarantee you will be satisfied with the decision to sign the final line. Have fun!

My husband and I had the best experience with Defouw Chevrolet and especially Pam Strain. Pam provided excellent customer service and made us feel comfortable throughout the vehicle-buying process. Her kind demeanor and prompt greeting showed her commitment to providing a positive experience for her customers. She was able to guide us in making the best decision for our growing family and demonstrated a level of care and trustworthiness similar to that of a trusting friend. Its important to have someone you can trust when making such a significant purchase and we can't recommend working with Pam enough!

Pam Strain went above and beyond in my purchase of my new 2024 Blazer!! She was patient and worked diligently to be sure I left with exactly what I wanted! I would 100% recommend her to anyone who is in the market for a Chevy!!

I had an amazing experience buying my first car here at Defouw! Richard Lidester made everything as simply and stress free as possible. I had talked to many other people before, I felt stressed and didn't understand what they were talking about. Richard was kind and was very patient with me. Answered any question I had and made sure I understood what he was saying. I 1,000% recommend!

We had a great experience with buying a Chevy with Pam Strain. She made us feel comfortable and explained the process as she walked us through it. I would recommend Defouw Automotive Group and Pam Strain to anyone looking to buy a car.

The salesman I worked with is Jordan Banter. He was enthusiastic, knowledgeable, and personable. He went above and beyond to ensure the process was pleasant and easy-going. He has been diligent in following up since I left the lot with my Traverse. I look forward to woking with him in the future, as well as Jeff in finance. Great experience!

We have leased with Defouw for over ten years. I would recommend Defouw to anyone that is looking to buy a car. Andy and Matt have helped us get a car (or 2) many times and we are grateful for their professionalism and hard work.

Defouw Chevrolet is a great lot to work with, everyone has a great attitude and loves their job. Sheila was fabulous to work with on my purchase. She knew what she was talking about and was easy to talk to. If I ever need another vehicle I will be talking to her. I will also recommend Sheila and Defouw to my friends if they are looking for a new vehicle.

I went there without really knowing the process of buying a car all that well, and they treated me so well. Noel Evans walked me through the entire process and showed every detail every step of the way. Their prices were fair, and they had excellent deals on their warranties. Overall, I’m very satisfied with my purchase there, and will definitely consider going back whenever I buy another car!

The sales representative was very welcoming and extremely knowledgeable about the Chevy Equinox which we purchased. It was a pleasure to do business with him. It is no wonder that Chris Harrington has been consistently recognized for outstanding sales achievements.

Brian was very helpful and knowledge when we purchased our new Tahoe! He walked us through the process from start to finish, showed us all the features in the car before we drove it off the lot. This is our 5th vehicle purchase from Defouw and this was by far the easiest and smoothest purchase yet. Thanks Brian!

I recently bought a car from Defouw and was very pleased with the customer service and attention I received from Pam Strain and the entire Defouw staff. Pam came in on her day off to let me and my wife test drive the car one more time, which was very much appreciated. Thanks to everyone at Defouw!