Dollar Car Rental

Preparati

I rented an electric car on 12/12/23 for 12 days in Miami. I paid for travel assistance insurance at the time of rental. On 22/12/23, I had a flat tire in Crystal River and contacted the travel assistance number, as there was no spare tire in the car. It was 5:00 PM, and I was told that at that time they only had two options: either wait for a tow truck that would take the car to a garage in Crystal River that might be closed at that hour or take the car to a garage in Orlando. Since I was staying in Crystal River, I decided to wait until the next day to call again and request the tow truck. I had to call a taxi, paid by me, in order to return to the place where I was staying.

The next day, I did phone to the travel assistance number again. I was told that the tow truck would take 90 minutes, so I waited. After that time, a tow truck arrived that couldn't take the car. I called again, and I was told that another one would come within 90 minutes, which did not happen. I called again: it would take another 120 minutes for the mentioned tow truck to arrive. That didn't happen either. I had to call two more times for the tow truck to finally arrive, about 6 hours after the morning call. After that, the tow truck left the car at a garage that was not affiliated with you, and I had to pay for the service myself and ask for reimbursement.

I cannot qualify the poor service of your company's assistance, which ruined the end of my vacation, demonstrating poor preparation and a dehumanized treatment that does not care about the customer or their well-being. The disorganization, negligence, and lack of coordination between the parties are quite evident.

Therefore, I will never again rent a car from your company, and I will make sure to do reviews online that accurately reflect this, so everyone knows about your poor service.

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Fermer au moment de rendre la voiture donc clés dans la boîte et on a été débitée de 340euros de frais diverses alors qu'on avait souscri l'assurance tout risque et surtout que la voiture était nickel neuve avec 500 km au compteur