Guerin Aeroporto Madeira

Travelled and rented a car from Oct 15 to 21st, 2023. Had a great experience from the start as we rented a bigger car than we had initially wanted my mistake but they were nice enough to understand and switched it to a smaller car, (without making a fuss) suited to drive around on the island... everything was explained to us etc and the drop off was an easy process as well . Would definitely use them again when we return to this beautiful island.

Good service. No issues. Skoda Scala was perfect for all the hills. Only concern was car had several scrapes. I took a few pictures prior to driving the vehicle. No issues when dropping it off.

We had a good experience renting a car for 5 days here. We booked it online when we were still in Porto. Since Madeira airport is not so big, it is easy to find the location of the rental car.

The check in process did not take so long. It depends on how many clients came at that time. Do not forget to show your booking reference to get it faster.

Please, do not forget to take as many pictures of your car and the video for them not to charge things you did not do. The return process was also fast.

After reading the 1001 worst possible reviews for car rental companies in Europe, we chose Guerin for our trip to Madeira. The service at reception was efficient and Pedro did his best to serve us quickly despite the fact that he was alone at the counter and had to serve several customers in addition to taking calls. After a quick inspection, the staff quickly put us at ease and didn't seem to be stressed about the vehicle's condition. Unfortunately, the very next day, the car showed a lack of pressure in the front left tire and we had to put air in it 3 times. We had to go back to the airport during our vacation to change vehicles completely, and on the spot Elizabeth also served us well despite the fact that they were really busy. She offered us an upgrade to a bmw diesel and made the swap quickly to accommodate us without wasting too much time. I recommend this company without hesitation, they're relaxed and do their best to meet customers' needs. Thanks to Elizabeth and the team! good job! much love from Canada

Truely the best car rental I’ve encountered in years. Efficient check-in, friendly personnel, clear guidelines and efficient hand in of the car. All documents are e-mailed immediately. Truely excellent experience

Quick summary: our experience with Guerin was near-perfect. Upon arrival there was no queue, so we were assisted straight away. Unfortunately, my credit card didn't work on their machines, so we had to get creative to submit the deposit. Once this was fixed, it was smooth sailing.
The pickup was very easy and the Guerin employee showed us all the existing damages. He added that small scratches won't be seen as damage.
The car was in excellent condition. We drove a 1-series diesel BMW with rear-wheel drive. The A/C worked fine and the car was very comfortable. It had enough power to drive effortlessly around Madeira, even though the island has some steep roads.
Return was equally easy. The employee checked the car quickly and assured us that no further charges would be made.

Overall very content with Guerin. Would definitely rent here again as the price and service was excellent.

Very quick to check-in and to check-out.
Nice and clean car.
Dont forget your CREDIT CARD, not your DEBIT.
I had an issue but they fixed it.
Very disappointed after returning the car.
I dropped it at 4:45 in the morning, when all gas stations are closed; the closest opened one is in Funchal; I fulled the tank there and went back to the airport (30km); So the tank is nearly full. Then I dropped the keys in the keybox (the desk is closed at this time) as expected and I received an invoice of 41.95€ for missing gasoline!!!! They say they put 11,95€ of gasoline, with
a 30€ fee. Look at my gauge on the photo; I am sure they could put no more than 2 or 3 liters of gasoline.
I emailed the customer service and they gave me the refund of what they charged.

Rented a vehicle for our trip, on arrival we recieved great service ! Vehicle was checked, clean and good to drive, on returning the vehicle, Paolo gave us great service. ! Highly recommend

We had a very good experience with this car rental - easy take over process, friendly staff, the car was in a very good condition, only a few scratches on the car (but you are immediately instructed to take the pictures), we can recommend this car rental.

Madeira Dec 2 to 9. Picked up car and couldn't connect to Android Auto. Tania and Marco persisted and ensured that I left with a cell phone that connected to the radio. The checkin process was quick and easy, though it was the service provided by Tania and Marco that will make me a repeat customer. Muito obrigado.

Fantastic Airport especially great to watch planes landing and taking off on/from such a small airport. The windy nature of the island makes the scene very special.

I was a bit scared looking at the comments, but this rental car company looked the one with better score among the others. In my opinion everything went smoothly. The person at the desk was very helpful and nice explaining the car info. They didn't insist or ask for extra insurance (I bought full coverage from Discovercars website) and asked 300 euro as deposit. The car was new and amazing. After returning the car, the check control was quick and efficient. Got the deposit money back the day after.

Had a really good experience renting with Guerin - I had read the many stories regarding car rental in Madeira so was quite tentative - however all was well and my deposit returned. We had a Peugeot 208 which was fine, some of the hills required first gear but they were really steep!

We arrived at the airport and found the desk very easy to find after getting through airport security and border control. The lady spoke excellent English, and in all honesty, she could have been. The process was very efficient with all the normal formalities (insurance options). I would recommend ensuring you have cover for the underside of the vehicle. This may seem strange, but some of the roads in Madeira are very acute, and cars need reasonable ground clearance. We had a VW T-ROC, which was a 3 cylinder version that had just enough power for 4 people + luggage. Don't get me wrong, the ride was lovely, but some of the hills in Madeira are very steep. To pick the car up, you have to cross over a road and along a covered walkway to a lift and drop down 3 floors. Walk out into the main car hire carpark and go to an office of which there are three rental companies there (choose yours).
The return of the car was just as straightforward as the pickup again lovely staff, and the handover was a simple process. Based on my personal experience, I would use this company again.

Oh, I forgot to mention that to the key fob is a Guerin tag with a bar code on. If you present this to the attendant when paying for fuel, you get 2 cents per litre off the price. Whilst not sounding like much, it all helps.

At first I was quite upset as they quoted me three different prices and I was worried because of their bad rating. I didn’t realise the reason the prices differed was because their system was not in sync with enterprise who I rented the car with and had used some of my loyalty points to decrease the price. Anyway got into an argument with the person at the counter which I feel bad about now. The car was super nice and clean. Tyres didn’t have much profile left which can be tricky on the island. Check in and out was easy and quick and the lady at the end was super nice. I am posting this as this is a fair company and I think most of the bad reviews are due to poor synchronisation of the booking process. I will go here again next time. You can expect the same professional attitude as with enterprise and don’t need to worry to get scammed. 5/5 despite the up and downs.

Excellent experience with Guerin for our 10 days car rental in Madeira.
Guerin airport office: Very rapid, efficient service with very good explanations about the pick-up point. The Car Rental area is not very easy to find (same area for all the car rental companies), but the directions map received from the Guerin office helped us to find it quite easily.
Pick-up: The employee was very polite and friendly and extremely efficient. The car was almost new (900 km) and in perfect condition. A very important point to be mentioned: the hygiene/sanitary measures linked to actual situation were perfectly put in place, providing us a maximum protection (the car was crystal clean & desinfected).
Drop-off: The same employee checked-up the car, the entire process being very rapid and efficient as well. Very good job!
Highly recommended!

We had a great experience with guerin, the process was easy and uncomplicated, checkin and checkout was quick. The car was as booked and advertised (BMW 1er) Recommended.

We rented a Seat Ibiza for one week in Funchal airport. We received a good, straight forward service, we were told about all the insurance options without being pushy. The car was clean and in good condition. We returned the car to the same car park where we collected, the return was very quick. One member of staff checked the car and we were told we will receive our €300 deposit in a few days.

Best Rent a car company in the world
The employees are very kind and helpful and the service is awesome

Thank you for a great service! We rented a car for one week directly at the airport, deposit were returned on the next day of our return! Highly recommend!