Shoetree

Nice collection.

Hi,
I want to raise a complaint against the purchase i made in July 2019 from Shoe Tree store, Elante Mall, Chandigarh. This is a Jcube formal shoe.

I live abroad and generally i do buy my formal shoes from Chandigarh for last 6+ years. I was buying shoes from Hush Puppies for last 5 years (same model same she everytime) as i really feel comfortable about it.

During my visit in July, I did not find the shoe of my liking from Hush Puppies Elante Mall, thus i was hopping stores and landed at Shoe Tree store.
I really liked the collection of JCube and plus-plus was big discount sale.

Now, the concern is that I bought the shoe on 29th July and i was awarded 1 year warranty on wear & tear. I started to use this shoe around November 2019 and in the month of March 2020, a crack developed in both the pair on the sole.

I was surprised to acknowledge that shoe sole cracked so fast where I was expecting it to be a really good formal shoe.

I did not keep the invoice of purchase with me since I was very much comfortable while buying this shoe. But now I want to address this to Jcube and as well to Shoe Tree about the damage in the product.

I have the bank statement where I was charged INR 5097.000 (after discount, actual price of shoe was around UNR 8K+) on 29th July 2019.
May I request you to escalate my concern to avail the warranty replacement of the product or the credit note. I have attached the purchase receipt for your reference.

I look forward to hear from you.

Best regards,

Akhil Shukla
Mob. +973 36020088
Email: adolf.akhil@gmail.com

I had worst experience in this brand I bought this shoes in white color 4 days back and wore in two times and this is the condition.They have me warranty of 6 months but it has worse quality and is not the worth the price I bought the shoes after discount of 20% it was around 2100 and same product of jove brand is on Myntra for 1500 .I had superb trust on this brand now it is completely shattered and the staff does not have any solution.I would never recommend to buy shoes or anything from this brand.Totally dissatisfied

Sold me 2015 made lacoste shoes in fresh in September 2016 . I trusted them and did not check the date on product . But when I returned home I found the product having 2015 date on it .