ICICI Bank Hyderabad Sanjeeva Reddy Nagar

Wrong Fund Transfer - Resolved in 4 Working Days- Thx 2 ICICI Staff - Ridhika Lahari & Shaik Mahboob

Hi All,
Firstly This brank is located in b/w SR Nagar Metro Pillar 138 & 139 n Next to SR Bus Stop, Via Metro better to get down at SR Metro, and please update pin location in Google Maps

I was Victim of wrong fund transfer to a dormant account. I raised this issue with Yelahanka New Town Branch on 21st Nov 2022 in-person. and was juggling n following up almost 4 weeks from Bangalore Staff and I will get answer its in process, but what process no clue.
Finally I got a chance to go Hyderabad so below miracle happened

I reached post office hours like 4 PM and tense whether they will allow me to convey, I requested staff to allow to explain my situation. Mr. Shaik Mahboob was in charge of my request ID is very understanding n patience guy, he immediately spoke to his manager Ms. Ridhika Lahari (who already left for the day but supported via call) and gave me a indemnity form as asked to get Rs.200 Franking Which usually done at Mytrivanam Shop 19. I immediately rushed but unfortunately staff was not available for next 3 days. As it was already late, and falling to next day.

Following day I went to Revathi Franking @ KPHB (landmark is NTR Statue back line, n u can make a call n go, n carry cash (or) u can done getting from Panjagutta PS backside as per information from staff) done franking in 2 minutes and went to ICICI SR Nagar branch around 11 AM.

Ms. Ridhika Lahari listen my situation carefully n I explained how wrongly amount was transferred to wrong ICICI Account. She was satisfied with my answers and informed that they also tried to reach out to that account customer via given number n email and its in Vain as that account is inactive from long time. I told for all the way I came from Bangalore. She took all details and within half an hour required formalities completed [please carry Aadhaar card as photo ID proof] and they said within 3 to 4 working days amount will be credited
As Promised they said it was closed in 3 working days and I got my money back.
Same work Bangalore team would also should have initiated, but they didn't do it, not sure why they don't want to take risk of their 15 years old trust worthy customer

Thanks for Ridhika Lahari and Shaik Mahboob for being patience, keeping trust, and helping me in smooth transfer back my hard earn money

A BIG THANKS to Giduthuri Deepika.

Finally am here to express my feeling on ICICI SR nagar branch employee named - Giduthuri Deepika.

Thanks much Deepika,really felt good by your service and respect towards us and making our work so simple.Happy for being part of it.Please maintain same smile and tolerance towards your customers which will make you high in all the ways.

FYI..I visited ICICI begumpet branch to close my personal loan today, they said Laon server down in entire ICICI dept.Then I visited SR nagar branch and came to know server is good to use.Bit surprised

Nice place to spend time for bachelor's who stay at nearby hostels and good landmark for all the travellers from Hyderabad and to Hyderabad to pick n drop on cabs and buses.

Opening on morning 8 am and working till 8 pm. Friendly staff and cash deposit machines and atm services Available

Bank located in the main road, S R Nagar. Free parking, cash deposit machine available.

A nice personalised bank.

Staff are more dedicated to work

Awesome services, courteous staff

Good

Good banking experience

Awesome

For better service

Great service

Super behaviour

Good

good service