Mountex - Ferenc körút

Correction:

After the response below, I was able to return the unused product for a refund, so I am changing my rating.

Original 1 star review:

I bought a climbing harness, which was the wrong size. Came back to exchange it two days later, 100% unused, in the original packaging and with the receipt. Regular stuff. The same guy who sold it to me two days ago is at the register... Two days ago he only spoke to me in Hungarian (which I don't speak at all, but I respect the fact that he doesn't have to speak English to me either, I'm in his country), he was barely talking to me then, begrudgingly, and mentioned nothing about the NO return policy, anyway no problem there -- I just payed and went away. The problem came now when I have to exchange the perfectly new harness, -- this same guy tells me in good English, with a pure joy in his face, that harnesses cannot be exchanged despite me having the receipts.... so I just wasted my money.... He was so happy to deny the return and genuinely awakened from his lethargic indiference! God bless. Another person at the counter tried to help, but the seller guy kept repeating excitedly "no, no, no, no possible, no". Again there was no mention by him of that policy two days ago at the time of purchase. I genuinely feel wronged, which is a shame because I have purchased many things at another Mountex location before.

I went back with a tent pole that broke on the first use. The staff was helpful, and the store manager was very nice and professional (and quick!) in handling the issue. (Of course my regular shopping experience is also good.) I will definitely come back here to buy my future outdoors products.

My visit was because of warranty issue.
My tent needed to be repair or change. The customer support service worked efficiently and smooth.

Wide variety of sporting goods, first of all for hiking, camping and climbing. The shopkeepers are very nice and helpful. There are some kind of small accessories, and also camping goods. 😊🎒🧢⛷⛺🏕⛰🏔🗻👽🙏🏼

Very good quality goods, pretty good local inventory. Nice and helpful staff. Also they have deep knowledge about hiking etc., so they can help you choose.

Good selection of high end outdoor clothing and accessories.

Amazing selection of quality hiking/outdoor equipment, very nice atmosphere, English is spoken.

Nice folks, they'll sell you the best hiking boots you probably didn't need :)

Very friendly Staff, Good English, thank you for the jacket! :)

Wide range of quality products, helpful crew.

Very helpful and kind stuff with a logical store layout.

Very helpful staff, good quality outdoor clothes and equipment.

Good selection of goods & nice customer service

A good variety of mountain related equipment.

Very friendly and helpful staff.

There are quite a lot of quality things here.

Great selection of touring, hiking clothing

Really good shop nice brands

Awsome.

Nice staff!