WHSmith

Very nice shop. You can buy stationary, news papers, cards and others. The staff are friendly and helpful.

Just needed envelopes.

Fairly small but has a fair amount packed in

good enough .. good to grab some mags

Bit small but full

Dear WHSmith
Today around 5pm 30/01/2023 my mother and I went to buy a lucky dip which was £2.50p. She gave him the money and he didn't give us the ticket. As she is elderly she did not realise what he had done. We then went back into the shop 30 seconds after we left as she realised the man hadn't given us the ticket. The man was being rude and he was saying that he gave the ticket to us. He ridiculed us and embarrassed us in front of other customers. He did not give us the ticket. I would like the store manager to check the CCTV camera because I believe the worker stole my mum's ticket. He stole my mum's ticket and the fact he was being extremely rude to us was really unprofessional.
Please look into this matter

Sorry, but I cannot recommend WHSmith, and I would discourage anyone from shopping here. I would have given a zero star review if possible here.

I wanted to use the Vodafone Rewards offer, but the cashier made various excuses why I could not use it and/or implied that there were various other restrictions and conditions not mentioned in the smallprint of the offer, which he did not allow me to use. This was despite making me read all the terms and conditions smallprint to try to find the additional restrictions mentioned by him, and serving all the customers queueing behind me first, which was extremely unhelpful and frustrating, and he appeared to be doing this deliberately to waste my time. If WHSmith is unable to honour the Vodafone offer, then it should stop partnering with Vodafone and falsely (and illegally) advertising an offer which is unavailable to use. Otherwise, the terms and conditions should be kept simple and clear, rather than trying to catch people out with restrictions in the smallprint, or which are not even in the smallprint.

There was this very rude lady who refused to give my son the free Cadbury Eggs with the Vodafone offer, he showed the voucher code I sent to him and she just refused that and said to him I should be there. He is a secondary school child asking for a little pack of Easter eggs. I also called the store after he told me she isn't giving and she was so rude and told me to fill a complaint when I said I shall. He was very disappointed with this behaviour, that's ridiculous. If he had some money on him he would just purchase but he had the valid code. She said she can't accept the picture, well that's a unique code only valid for 10minutes which she needs to enter the system. Ridiculous treatment and behaviour. Last time with another stuff he was successfully redeemed another Vodafone offer because as I said you only need to hand over the code as it is unique. She clearly didn't know and easily turned him down and can't use this code now as it was it was only valid for 10 minutes. DATE:27TH MARCH 2023 time around 3:45pm