O2 Shop Welwyn Garden City

My account was scammed, and cloned since O2 overtook original Virgin mobile. Scammers keep ringing and determine to accept their offers. Kept refusing,, but somehow they managed to set different account , and took two payments, on same day what I notice and blocked by bank application. They left me with phone line , not in use.
Went to O2 , store, because was talking me nowhere attempt to contact O2 , tho notice them of froad.
Assistant manager,, in O2 shop Samreen , was so understanding and brilliantly handled situation, straight away and determine to find solution.
Am so pleased to notice, that's still decent people take full professional approach to their job , even more than what are paid for.
Again, thank you for your help.

Initially visited this store due to connection and network problems. I am now Considering taking the virgin volt deal. Really impressed with the staff especially Mr Sky who not only troubleshooter my Samsung watch galaxy 4 series but also gave me all the information in detail regarding my current broadband.

Rodriguez has 100% committed customer services. He did not fail to sort out a new phone and upload all my details and apps from my old phone. It took nearly 4hours and he was relentless in getting it ready before closing

I recently went to the O2 store on Saturday 11th August where I was dealt with by the store manager Nathan. The service I received was fantastic. Nathan understood what my requirements were and helped me achieve the results I was looking for, an upgrade with the best possible deal as an existing O2 customer.

I had issues with o2 not returning my call so I visited the Welwyn store where the staff were very helpful updating my business account, especially Bruno who resolved various issues I was having the following day. It's nice to see people going above and beyond for a change!

Quick, efficient, great value and all of the staff are so friendly and helpful! I went along yesterday to purchase a sim only deal, which is the cheapest one going, £7 per month for 500 calls, 500 texts and 1GB of data. I have an old school Nokia 8310 as my personal phone and I went along today because the phone just read 'insert sim' turns out the phone needed a little piece of metal to sit on top of the sim card, so we did a bodge job with a piece of card. It was really nice to just get along with the staff like normal people, as opposed to sometimes going places and people can be quite stuffy. Great team work and great service, thank you so much :)

Customer service was excellent, very helpful. The guy who helped me was brilliant, thank you Bruno you were outstanding.

Excellent staff very personable and helpful Jason in particular sorted my phones with great patience.

Nathan and the team are really helpful and will help you chose the right product. Natasha the guru helped me set up my phone.

The woman who worked there was really helpful and offered really good advice for helping me change my contract

Bought my first laptop dongle here. Pleasant environment. Very good service.

Excellent, very helpful staff member, thank God as trying to phone O2 & get past a ROBOT is impossible.

Amazing experience staff were kind and great would definitely recommend people to go to 02

Very helpful and sorted me out a great sim only deal :)

the salesmanso helpful sorted us on a family package think Anil great help

Very helpful and patient staff. Very good service.

Very helpful. Good customer service

Devon did a great job helping a lodite

Good staff, very helpful. A++

Good service good customer relation