Carpetright

We received a very professional service from Sara in the Fareham branch today and she new everything that we need to know, giving helpful information. After visiting many different carpet stores todays , Carpet right was just right for us.

We went into Fareham’s Carpetright looking for a hard-wearing carpet for our bedrooms, stairs and landing – and they had a great selection to choose from – so much so that we found it difficult to make a choice! So we were really thankful to Sharon who was very knowledgeable, professional and friendly and talked us through our “shortlist” then worked out the price of each of our options. She was great! Tony also helped by adding some other suggestions that we hadn’t seen. Having chosen the carpet, surveyor Mark did his site visit/measure and he was very thorough, even managing to save us money on the shop estimate by configuring the best fit of room carpets out of the roll and suggesting we use the existing grippers because they were still in good condition. In summary, we had great customer service from the Fareham Carpetright team and would thoroughly recommend them.

We were looking to purchase a new carpet but weren’t sure of the best carpet.
We visited Carpetright in Fareham and the sales lady Sharon, gave us really helpful advice answering all the questions without making us feel pressured. Nothing was too much trouble for her and whilst many sales people would have tried to push a sale, she was so very helpful with a very relaxed and approachable manner.
We had been to a couple of other shops with similar styles of carpet but it was the sales approach from Sharon which gave us the confidence to make our purchase from Carpet right.
Sharon was a credit to the company and I would look for her when buying another carpet.

AJ was incredible, we’re first time home owners with an unfortunate run in with previous owners letting their cats use the carpets as litter trays, so it was definitely an unexpected cost we were given. However - AJ reassured us through the whole process, and understood we were after quality but our budget wasn’t huge and explained everything included in our price to us in great detail.

Much appreciated and would recommend AJ and this branch!

We have been back to Tony at Carpetright Fareham numerous times to order carpets for our ongoing house renovation project and have always received exceptional service. We wouldn’t consider using any other company or branch for carpets as we get exactly what we want and it’s always very reasonably priced. A big 5 stars from us!

I went to Carpetright in Segensworth, Fareham, wanting three rooms covered with different flooring and was really impressed with the service I received. A big thank you to AJ and Sharon who were so friendly and helpful. Even when I changed my mind twice on flooring types a couple of days later, I spoke to Lucy that time who was very accommodating in making sure I would be happy with the changes and finished results.
I will be definitely using them again for other projects in the near future.

Keith at Carpetright in Fareham has been incredibly helpful. He explained everything and pointed out the carpet we think we’ll go for.

The service was friendly and personable but not pushy which is a difficult combination. Overall very happy that we spoke to Keith and feel a lot more confident with what we’re doing now. He helped us book in a measuring as well as ordered the samples for us.

Thanks Keith, we really appreciate it!

Tony served us again today at the Fareham store and was extremely helpful. We were purchasing a second carpet for my grandmothers house. Tony completed the process quickly and efficiently.

Used this store twice in the last 5 years, once last month for our bedroom carpet and once 5 years ago for a different house and our stairs carpet.

Both times customer service has been great. Friendly staff who are happy to explain the differences between carpet / underlay etc without being too pushy. Good selection of products and a straightforward service to order and book on your fitting.

Fitting is through a 3rd party (as it always is with carpet stores) and again, always been happy with the fitters.

Would always go here over the other large big brand carpet store locally...

I was served by Sharon, who provided us with excellent customer service. I was clueless as to what to buy. However, with her expertise, Sharon helped us to choose, and we are very pleased with the choice.

Very helpful lady served us on our visit last week.

Came in to get a new lounge and hallway carpet. The guys were very helpful in store and the manager was great helping me sort out a couple little issues I had. Would definitely recommend!

Went to carpetright today lovely selection of carpets good value .....and the sales advisor t.j was absolutely outstanding a credit to the company great to deal with .....very helpful

It was a pleasure to deal with Ben in the showroom who made choosing and ordering a carpet while in lockdown so simple. Paul, who came to measure up was equally helpful (and he appreciated my wearing a mask and opening all the windows and doors). If the delivery and fitting in a few weeks goes as smoothly, I will be an even happier customer. Well done, boys!

Had a brilliant experience shopping in the Store. Thank you to Lucy Machin for providing a fantastic customer journey and answering all my questions!

another amazing carpet fit ! great quality carpet on a good deal from off the roll and asked for fitter Jay again as he did great job couple of years back. The striped carpet looks great on stairs and landing and fit quality is brilliant

No wait time for it to be fit either which is always a bonus

thanks
Brices

The service from Tony in the fareham store was ideal. Not pushy but extremely helpful with my purchase. Would use again.

AJ and sharon from the fareham office were so helpful in helping us sort out our carpets for our new house

customer service was brilliant will be back again

Carpet Right Fareham. had ordered vinyl online thinking Covid safe, not so order was coming from HQ ,Fareham store had it in stock ,they helped sort it so i could get it straight away,within half an hour do sorted, far better service than Carpet Barn, who when i visited store just sent me to off cut area and told me they were closing even though it was 40 minutes before they closed!!