Powells Chartered Surveyors, Land & Estate Agents

From the initial meeting to discuss selling our property in Monmouth we knew that Powells were the right estate agents. They handled all the viewing, gave us feedback after every one, and handled the whole selling experience professionally and efficiently. Being a smaller company, there was very much a feeling of caring and being on the ball with whoever we spoke with, namely - Dan, Chris and Abi and Lucy when she came back from maternity leave. Very pleasant to deal with, and we would highly recommend them to anyone wishing to sell their property. First class Powells - well done.

We cannot fault the brilliant service we received from Powells when recently purchasing our dream home.

Chris in particular was outstanding and nothing was too much trouble! He was incredibly knowledgeable, and any question we had he had either already anticipated or got the answer to us ASAP.

We would not hesitate to recommend Powells to anyone.

We were very impressed with all of the staff at Powells. They were always very professional, polite, helpful and pro-active. We would have no hesitation in highly recommending them. Their properties are of the highest standard and clearly they are one of the leading rural property agents in the area. Lucy and Abbie particularly were outstanding. First class customer service! It was always a pleasure to deal with them. If you are thinking of selling a rural property or any other type this is the agent to use without a doubt!

With a complicated purchase and an unhelpful seller’s solicitor we were grateful for Powell’s assistance in our recent home purchase. It was fortunate that Powell’s was a multidisciplinary practice and was able to assist in planning matters and they utilised their existing network to progress the transaction. I doubt the sale would have gone through without this. Thanks to Dan for being in regular communication and keeping things moving.

We recently bought our forever home in the Monmouth area through Powells, and we have nothing but praise for Lucy Hodges who supervised the whole process in a thoroughly professional and courteous manner, while at the same time retaining a warm and friendly approach.
From our first meeting she was always available to answer any questions however trivial, and always responded quickly to emails and phone calls. Questions for the vendor were relayed and responded to speedily and efficiently, and overall the service that she provided was exemplary.
The ultimate gesture of customer service was when she went out of her way to meet me at the property on her way home from work to hand over the keys after the family and removers had been held up by delays on the motorway!
I have no hesitation in wholeheartedly recommending Powells to anyone looking to by or sell in this area.

Powells provided an excellent service for us in 2022 selling our property in Llanvetherine near Abergavenny. Our main representative was Abbie Young who was very professional throughout the marketing and sales process and, indeed, provided fantastic support for us during a difficult time. Abbie definitely offered a service way beyond anything we have experienced with other agents. Our house was a period property and Powells certainly appreciated its history and uniqueness. They also produced an excellent brochure and marketing online tour. In addition they liaised with the agent handling our onward purchase and did sterling work facilitating the multiple sales and purchases in the chain that we were involved with. Powells also worked seamlessly with our solicitor. I would highly recommend them.

An exceptional service, professional from start to finish. Lucy went out of her way to ensure that the process progressed as smoothly as possible. I can honestly say that without her efforts to keep the chain moving the time involved would have increased significantly. I wouldn't hesitate to recommend Powells to anyone involved in moving home. It is a very stressful time and having a communicative and positive estate agent involved helped us more than I can say.

Our property purchase in Raglan has taken longer than planned because of the situation out of everyone's control, but we have received an excellent service through Abbie at Powell’s from the start.

Any queries have been dealt with promptly and professionally .

She has constantly updated us with any new developments throughout the chain.

We would highly recommend Powells and definitely use them again if needed in the future

David and Stuart at Powells have been wonderful with the arranging of planning/development and sale of my mums house, they have been very supportive, professional ,understanding and thoughtful throughout the whole process always keeping us updated. We would highly recommend them to anyone looking to get planning for a development or sale of a home.
Thankyou both for all your support
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Further to reading the review below we felt the need to share our story. We decided to go with Powell's after having received lots of great feedback. We were on the market for a little less than 3 weeks. The purchaser was actually a viewing that we weren't going to take but were advised to by Powell's. Obviously, we're very happy that we did. I'm sure that all sales are different but our experience was exceptional. Professional but still personable. We wouldn't hesitate to use Powell's again in the future.

Excellent, professional and reliable service. Linked well with all parties to ensure the purchase was near seamless. Many thanks to Chris Taylor & team.

I would like to thank everyone at Powells Estate Agents for the way in which my recent property sale was managed from initial marketing through the to the final sale.

Despite various issues with the sale, Abbie and her team demonstrated a level of professionalism very rare in business today and had the competence to handle not just the routine but the unexpected. Regular updates and discussions meant that I was kept aware of progress and had the assurance that the sale was always in safe hands.

Based on my experience I would have no hesitation in using Powells Estate Agents again.

We wanted to post to other prospective purchasers of residential property that we would highly recommend Powells. It’s early on in the purchasing process for us but we have been so impressed by the service and efficiency from the beginning. Lucy showed us around a property and was knowledgeable about not just the property but also the surrounding area. She could answer all of our many questions. Abbie handled the negotiations promptly and empathetically and is showing already that she is super efficient. We are looking forward to our move to Monmouthshire and are so pleased to have Powells guiding us along our journey.

Chris Taylor was brilliant throughout the whole process. Always positive, resourceful and calm and kept things moving smoothly along! Huge thanks to him and Abbie who radiated the same positive can do attitude! Both so professional from start to finish!

We have interacted with 2 separate departments of Powells in recent months.

The Estate Agency is simply excellent. Powells were our vendor's agency and they made the long established Hampshire firm dealing with our sale look like amateurs. Abbie Young was nothing short of outstanding in her ability to know what was going on and to communicate appropriately.

The Planning and Development Department are similarly first rate. They provided us with some very sound advice in a very short timeframe.

We have no hesitation whatsoever in highly recommending Powells as a company.

A huge Thank you to Lucy! From valuation through to viewings, Lucy couldn't have done more. She went above & beyond her actual job role to ensure that we were kept in the loop with any updates on our house sale! Daily emails, messages & phonecalls which meant we knew exactly what was going on. She always seemed to have an answer & find ways around tricky problems for us- nothing ever seemed too much!
I would highly recommend yourself & Powells to anyone- Thankyou!

We recently sold our house with Powells and can not recommend them highly enough. Absolutely brilliant service, Lucy was fantastic and went above and beyond helping us to sell the house and made what is usually a stressful experience seem effortless. We would not hesitate to use them again in the future.

Lucy Hodges is simply the best! We are convinced that without her input throughout, going above and beyond, we may never have reached completion. Lucy is a really lovely person and very committed to helping everyone actually achieve their goal.
I could not have managed this move without Lucy.
She was far more proactive than anybody else involved and far better at keeping us in the loop.
She always responded immediately to any communication from us.
Lyny , also in the office, was also really helpful and kind, especially with our first viewing when my husband was poorly.
She also reacted positively and guided us on our second visit once we had had our offer accepted.
All in all a first class service.

Excellent service! We're not normally a fans of estate agents but if it wasn't for the efforts of Powells I really don't think we would have purchased our dream home. They managed a complex purchase very professionally and kept us informed throughout the whole process. Many thanks to Abbie and the team at Powells!

We had to sell my mother-in-laws property in Wales. We contacted Powell’s and a very nice lady managed to sell it for a very good price. We had to wait for probate and another lady took over, she was so helpful and friendly, nothing was to much trouble. I could not fault the service they provided.
BRILLIANT.