Avis Rent-a-Car JW Marriott Guanacaste

Un lugar apropiado para alquilar vehiculos y god carr

Buen trato

We rented a car from Avis JW Marriott after being forewarned about car rental agencies in Costa Rica not being upfront about fees and other charges when renting a car. Friends who were renting a vehicle at the same time that we did asked multiple times, and in no uncertain terms, if the price in front of them was the TOTAL of all charges for the rental. Our friends are seasoned travelers; they know what questions to ask about a car rental. The agent at the desk assured them of the final price before they signed the rental agreement, as he did for my husband who dealt with picking up our car. The agent also INSISTED we didn't have to fill the car up before dropping it off at the airport because Avis would fill the tank and only charge us the same price per liter as we would pay at a service station. When my husband dubiously questioned this, the agent stuck by his statement. We did not take this as accurate, thankfully.

By the time my husband and our friends returned to our hotel, within the hour, and checked our credit cards online we were able to see that Avis had charged us a combined amount of hundreds more than what we had been quoted and signed for.

Needless to say, we will not be using Avis again and will be warning our fellow travelers to steer clear. There are other rental companies within Costa Rica with a reputation of being honest and upfront about all charges.

I was charged $2245 for one month rental. (was the only available car In the entire area). When we inspected the car prior to rental , the plate seemed fine. Someone pointed out to me the week before I returned the car , that the front listens plate was loose because AVIS had secured it with SCREWS THAT WERE SMALLER THAN THE HOLES ON THE LICENSE PLATE. When I looked at other Avis license plates they all had a larger washer behind the screw to prevent the plate from falling off in this rough terrain. The car was even delivered to me filthy because the terrain was so rocky and rough. Needless to say, the plate had fallen off prior to my return of the vehicle. AVIS CHARGED ME $245 for the missing plate even though their plate fell off because it was improperly secured by their maintenance crew. At the time of drop off he said no problem. I got charges on my credit card saying that it was my fault though there was zero damage to the car to indicate that I had caused the plate to fall off. Crooked business and despicable customer service.