RONA Burnaby

Staff here is GOLD! Proactively offered help when she saw I looked lost between the aisle. Know exactly where the product was and showed me with a “ta-da”! Good vibe! Checked out was efficient that I literally spent only 2 mins in the store only to get what I need
Feeling good when they made your life easy!

Smaller store where you can get items in a pinch but not a huge variety of products as in bigger stores. As long as you know that it’s fine. Staff there have always been friendly and helpful.

The staff are very helpful and kind. The items I got were fairly priced and the place was airy and clean.

I love this RONA. It's a little old world (in a nice way I mean), but has everything you can get at Home Depot (without the stale big box store effect). Plus some unique items and building material selections. The location is great too and there's always parking.

Hey RONA guys ! I just wanted to take a moment to say a huge thank you to “Mathieu” at RONA. He was incredibly helpful and made a big difference for me. I truly appreciate his support and the extra effort he put in. Thanks a ton, Mathieu! You're awesome!

Back for the second time this month to pick up my custom order. Great friendly staff and awesome home improvement products.

This place is amazing. The cashier lady offered free paper packaging made out of reused cardboard boxes. We are talking about next level of eco friendly with reuse. First time experience and my compose worms will love. I am sure it's effort from one cashier Delta but you sure made my day. They need to prome people like this. Thank you for amazing eco experience.

Staff in here are always very nice and always very helpful whenever I come here. In fact they'll walk around to see if anyone needs assistance, a rarity in home hardware businesses.

Great customer service great selections of all your home hardware and seasonal needs I recommended highly.

Great all around, service was helpful, knowledgeable and not pushy.
Prices good on par with other
Product good 1uality/selection

I ordered via phone a nice 50" tall statue that had to come from Ontario because our local stores didn't have it. I was very happy to know they would do that for me. I was told a month but it was only two and a half weeks! I went to the store today and told them about my $10 coupon and they adjusted my bill. Very friendly and very helpful staff at that store! I reccomend for sure! Thank you Irene and Thank you Kim! 😀

Shout out to the appliance employees. Came in a few times for my dishwasher delivery, and called in once too as I had not yet received a refund on the plumbing I had originally requested. All of the workers who helped gave great customer service. Will definitely get my appliances here from now on. I wish I remembered the workers who helped me out so they can the recognition.

To the woman who works there whose bday it was on April 18,thank you so much for your help and extra info regarding what we were looking for. Out of all the hardware stores I’ve been to,it seems like this exact Rona has the best customer service I’ve experienced. I will be back for sure. Thank you,I’m so impressed.

Have not been to Rona in quite some time but was very happy with my visit, in terms of finding what I wanted. A fair price and good customer service. They are open long hours, have lots of free parking and on several bus lines. Great hardware shop!! UPDATE, had to get a few items and must say, all staff were so friendly and helpful as store is large and can be overwhelming. Got what I needed at a good price. Another good experience!!

While buying supplies for a large construction company, I met Aj at the North Vancouver Rona. He always looked after me and was a wealth of information. Recently we began developing a site in Burnaby and during one of my many supply runs, I ran into him again at the Burnaby store! After a brief chat , I cashed out and left. Later that day I realized I had dropped my licence in store or parking lot and took a chance and called Aj. He stopped what he was doing to go check the parking lot, as well as with the cashiers, only to find it right in front of their desk. This is customer service at its finest! I can’t thank him enough and I will always keep Rona as my supplier for all of my construction needs! Thank you all!

Staff is very knowledgeable. Tere has given me great advice on window film installation and on other products, too.
She quickly found all the items I needed.

Incredibly knowledgeable lady that helped me with lights bulbs tonight. Thank you!

A good mid sized store in the area for hardware products. They have a lumber section as well for picking up pieces needed for home and condo work. Staff were helpful and asked if I needed assistance.

Edit for May 2022 - A couple rock star employees. Eryn who chased after me to return me my notebook I left on the cashier's counter.

Barbara who drops what she is doing to help be my personal shopper.

Sad to read some reviews where people have not been able to connect well. My hopes is this store can be an awesome neighborhood hardware store like the 'good ole days'.

My experiences have been extremely positive.

Rona has always beeny go to Hardwear store, staff is really friendly and helpful. Got a new dishwasher here and delivery and install were all great 👍

Best hardware store experience I've had. By far. I was greeted by Monica in isle 12, asking how she could assist. My first time at the store, and in a time crunch, I was looking for a specific metal piping extender. She promptly assisted me then I was in line to pay. Another gentleman (possibly a floor manager) kindly led me to a faster cashier line up. I was in and out in less than 5 minutes. Excellent team work and customer care. I will happily be back for all future needs.