Holiday Inn Express & Suites Charlottetown, an IHG Hotel

Would definitely stay here again! First time staying at a Holiday Inn Express since I was a kid and it was great! The service from ALL staff was wonderful, very helpful, polite, and welcoming. Additionally, any messages or inquiries I had prior to our stay were answered respectfully and quickly! The continental breakfast was delicious, lot’s of options, kept clean and stocked. Really appreciated the quality soaps/shampoos and quantity of towels/wash cloths left in the rooms. I felt comfortable in the rooms, cleaned well. There was a noise complaint (from another guest we over heard being discussed, we didn’t experience any issues) and from the sounds of it, it was handled very quickly and successfully. The location is okay, I’m sure there were hotels with more walkable attractions, but we had a car so it didn’t bother us and nothing was more than a 1-2 minute drive to the downtown area. Parking was free and there was plenty. There was a small indoor pool, not the cleanest and quite cold, but that was a bonus anyways.

We just stayed two nights here on a vaca trip to PEI, and thoroughly enjoyed the place. The free breakfast was very good, and the rooms are pretty nice. Clean. The staff that we engaged with were excellent. Not very close to downtown Charlottetown, but driving wand parking was easy. We would return to this place.

A pretty new hotel. Integrated wood furniture, desk, drawers, cabinet, luggage bench, bed board, night table, mirror. Lights are beautifully selected. Convenient power plugs. Clean washrooms. Functional beverage nook. The common areas are elegantly designed. Good breakfast. The service was excellent.

We had my daughters birthday at this hotel this weekend and the staff are beyond amazing ! They were from the very beginning to the very end (we check out tomorrow and I don’t doubt my feelings will change ) . We were able to use the breakfast room for pizza and cake , the pool was warm - the breakfast staff friendly , the front desk staff super accommodating to our needs. I will certainly always stay at this hotel if ever need be again . Zero complaints!!

Strangely I can’t add a new review from this year . Impeccable service from all staff so I’m adding now (2023) 100% recommend !

Very clean and nice. We were put on the first floor and there were kids above us who jumped around for an hour straight. We called front desk to see if we could be moved and they were very understanding and kind. They moved us to the quiet section on the third floor and it’s been great ever since. Easy five star for the kindness of the staff and the comfort of the room.

The good. Staff are all very friendly and helpful. The dining area was very large. Lots of seating. The food was always available. Only one negative is for a family of 5 the room was small. However it was very clean. The gym and pool was also very clean. The laundry could use more than 2 washers and dryers for the amount of guests . The wait can be very long. If we were going back we would stay again. And would recommend.

Love the accommodations, so kind to provide missing items and an extra cot for our additional family member. Fitness room and swimming pool were great amenities. The staff are super friendly and kind, even the other guests staying at the hotel were wonderful. Breakfast provided a wide variety of options amd nice dining area. The location is conveniently located very close to Cow's and other cute shops.

Excellent hotel to stay at. We stayed 3 nights and it was so nice. Every single member of the staff was friendly and welcoming. The pool was clean and we enjoyed our swim. The laundry room was nice and inexpensive and they sell laundry soap by the front desk. The breakfast was great and everyone loved the pancake maker. I would recommend staying here.

We were greeted by very friendly and attentive staff. The room was in tip top shape. Amenities were all working during our stay. It had everything we needed. There are ample washrooms along the hall. The complimentary breakfast buffet was a delight, lots of food and drink to choose from.

Excellent front desk staff. Clean room. We had a 3am checkout to catch a very early morning flight. What impressed us the most, when we requested a cab for 3am, the front desk staff offered us a breakfast in a bag. They had it ready for us to pickup at 230am. How awesome is that for customer service? 5 stars!

I don't know how old the location is, but the rooms seemed new and were nicely furnished. The beds were comfortable with great lighting in the bathroom. There are a lot of rooms at this location. From the street, it looked like 2 stories but has 3 levels. The staff were excellent and accommodating.

Very good place. Good breakfest, nice pool. We loved it.

Recently stayed here for two nights. While on my trip I stayed at the same hotel in 2 different cities and Charlottetown location was the nicest of the 3 (not that there were issues with the other locations really). The room and hotel were nice and very clean. The breakfast was good with lots of options and hotel staff were all great. Thank you for the great stay.

Fantastic,clean if there's an issue they rectify right away.This is our go to place.

Love the nice clean rooms as usual and I also just absolutely LOVE THE 🕊 DOVE HAND SOAP,HAND CREAM,SHAMPOO AND Conditioner,DOVE as well ,AND DOVE BODY WASH.....so I was so happy all the best products that I normally use ,no waste nice system ..And all the other Holiday Inn Express awesome services......Thank you Charlottetown,great sleep before our drive home to Montreal ,after a super night's sleep ...
The bed

Me and my husband are hotel living for 3 plus weeks and our experience has been amazing! We understand they're doing some construction so at times there was some noise. The front desk staff are amazing and they have popcorn every night. My only complaint for being a long time guest is I hope with the work they been doing to improve the hotel is updating the guest laundry washer and dryer. Thank you for taking care of us for the time we been here 😊

We stayed in the room with a king sized bed and a jacuzzi in it. What an awesome room! Bed is super comfy, jacuzzi is awesome! The hotel is clean, quiet, staff are friendly, and the breakfast is awesome!!!!! Super-filling breakfast with plenty of options for everyone! Location is excellent, close to plenty of things in Charlottetown. There's a big pool with washrooms and a shower room as well as lounging chairs. We've loved our time here and will be back! :)

My only issue is the plastic forks and knives for breakfast. First time in holiday inn express we have had that. They were very flimsy.

Amazing service! Both at check in and check out. Staff recognized we had two exhausted young children (at check in) and two very well rested energitic young children (at check out) and they made the processes flow very smoothly. Breakfast was great, hot and fresh. Front desk staff gave us some colouring kits for the kids which thankfully gave us a few peaceful minutes of them not running around. Overall it was one of the best stays at a Holiday Inn we have experienced. Thank you!

Very clean rooms. My room has new vinyl Wood look flooring installed. Other rooms I visited (group of 7 rooms) had carpeting. Room temp stayed consistent. Breakfast was well stocked. Reception is amazing! Provided me with additional blankets when asked. can't comment on housekeeping, as I opted out of that service.