Bannister Hyundai Chilliwack

Great experience purchasing my new 2024 palisade from Bannister Hyundai. Brendon was super helpful, didn’t pressure us at all and really took his time to show us all of our options. Colin helped us immensely as well making sure we got everything we wanted for our trade in and in sourcing our new vehicle. Everyone at the dealership was kind and courteous, highly recommend this dealership if you’re looking to purchase a new vehicle. Thanks again guys!

Bannister Hyundai is the best! I went for a new set of tires installation at another tire shop and they said I needed brakes done soon so I got a quote and left. I chose Bannister Hyundai because I wanted a second opinion! And wow did they deliver good news I didn't need new brakes yet! I still have life left in them. At least until the winter season. I'll be back for sure because of the service I received today was top notch!

I came here to do my second servicing according to the maintenance manual. Previously had servicing done at Murray Hyundai but I moved to Chilliwack recently so White Rock was too far to go for service.

Very positive experience here! It was easy to book, estimation/billing was accurate and everything was well explained by the very knowledgeable service assistant (I booked with Anzah Hasan). All my additional questions and requests were acknowledged and tended to quite satisfactorily.

I also quite enjoyed the text updates, online portal where you could check the current status and the ability to pay online. This meant I felt fully informed at all times about the progress and it was easy to plan my day around the appointment.

The shuttle driver was delightful as well!

Superb service. Friendly staff. Would shop again.

(Edit) 03/2024 - Have shopped again.

The service department took excellent care of my Ioniq 5 when I had to bring it in for a several issues. They provided regular updates and supported me with the warranty work that was required. Not only that, but they assisted me through an insurance claim and made the entire process much less stressful than it would have been without them. Thanks Will and the service department.

(Edit) 04/2024

I just ordered my second Hyundai through Bannister and the experience was great. Tony was a breath of fresh air when it came to car sales. He listened to my needs and assisted me in a way that worked for me. If you want an effortless car buying experience without all the stress go see Tony.

What a breath of fresh air. spent a couple weeks looking for a hybrid Hyundai for my wife after her Audi A3 hit a deer in Alberta, where we live.
Unable to get any help from local dealerships, so started contacting dealerships in BC, Ontario and even Quebec.
Seems the price on line is Not the price your going to be buying the vehicle for after all.
Except for 1 dealership and 2 great people.
I would really like to Thank Edward for selling me the car, from the video he made of the car for me, to the winter tires I needed when i flew out to pick up the car.
Seamless transaction, great and honest salesperson. Thanks from the Gaffneys, my wife loves the car.
And thanks to Jonathan Long in finance for getting everything done and signed.
Bought a lot of cars in my 66 years of life.
This was the best experience period.
Thanks Guys.

Exceptional Yearly Service Experience at Banister Hyundai

I recently had the pleasure of getting my car serviced at Bannister Hyundai, and I must say, it was an exceptional experience from start to finish. From the moment I arrived, I was greeted by friendly staff who made me feel welcomed and valued as a customer.

The service team at Bannister Hyundai went above and beyond to ensure that my car received the care it needed. They were knowledgeable, professional, and efficient, addressing all of my concerns and providing me with detailed explanations of the work that was done.

Not only was the service top-notch, but the facility itself was clean and comfortable, making the waiting time fly by. The waiting area was equipped with complimentary refreshments and Wi-Fi, allowing me to stay connected and relaxed during my visit.

What truly sets Bannister Hyundai apart, however, is their commitment to customer satisfaction. They not only met but exceeded my expectations, delivering a level of service that was truly exceptional. I left feeling confident that my car was in great hands and grateful for the outstanding service I received.

Overall, I highly recommend Banister Hyundai for all of your car servicing needs. Their professionalism, expertise, and dedication to customer satisfaction make them stand out as a top-notch service provider. I will definitely be returning for all of my future car maintenance needs.

Brendon and Tyler were very good. They were trying to make a better price for me. And finally they made it for me!!

I was looking for a more economical vehicle and Ed had great options to go over with me. His knowledge puts you at ease that he can find exactly what you're looking for. The process was seamless and quick and worked out better than I expected. Love my new (to me) car!

We are very excited to have purchased an all new 2024 Santa Fe at Bannister Hyundai! Edward van Tunen was our Sales Advisor and he did an excellent job throughout the deal and especially in explaining and setting up every aspect of the vehicle personally for us. Sales Manager Colin Kellington was incredibly helpful in ensuring that we were satisfied with every aspect of our purchase and trade-in. As well, Robert Hasek made the entire financing process as quick and easy as possible.
A great team to work with. We wouldn't hesitate to do it all over again at Bannister Hyundai!

We had the pleasure of purchasing our hybrid SUV through this dealership and cannot say enough positive things about the experience.

Lovey was our first point of contact, he was friendly and we appreciated his "no pressure" approach. Jonathan helped us out with the warranty and answered all of the (many 😄) questions in detail and with full transparency: we are thankful for his patience and expertise! Nick, their General Manager, was amazing, down to earth and very knowledgeable, his leadership style will definitely ensure this dealership's success.

Thank you very much to each of you for staying late that day to finalize our documents and for your patience and kindness every step of the way, we will not hesitate to send our friends and family your way!

Jacob and the team were absolutely wonderful to deal with. We had a very good experience purchasing from them! Exceptional customer service.

They were so accommodating and friendly. They listened to my needs and helped us pick out a fantastic new car. Big shout out to Colin and Tony at Hyundai for being so wonderful to work with! :)

I was driving through the canyon and my Tucson broke down between Lytton and Cash Creek on the highway, A tow truck was coming. It wouldn’t be there for a couple hours so I phoned service department at Chilliwack Hyundai and asked if I could have my vehicle towed there which wouldn’t be there til later that day. Service manager, Anzah, explained what to do if no one was there. I was feeling so overwhelmed and distraught. He reassured me everything will be OK and everything was OK , thank you Anzah for your kind words. I went there the next day got a courtesy car. Anza explained everything to me regarding repairs.. still had warranty on my 2014 Tucson. Thank you Anzah for your patience and kindness and professionalism. Thank you Hyundai.
Barb

Just had an amazing service experience on my 2022 Veloster type N at this dealership. Horn stopped working so hit them up for some help. The service advisor, William, definitely went above and beyond for me. Had a shuttle for me within a couple of minutes to drop me off wherever I needed to go, while I waited for my car. I received regular text updates regarding their progress. He also discovered a service bulletin I did not know about and took care of that for me, also. Picked up my car in about an hour and everything was under warranty. For this short service they also washed and vacuumed my car. 😲
Thanks William!
*NOTE: I have also dealt with Anzah at the service counter numerous times for information, advice and maintenance parts. (filters, injector cleaner etc.) Always a pleasure to deal with him too.

I LOVE that they really are 'Customer' focused in their customer service. They have a courtesy shuttle to take you back home while you wait for your vehicle to be serviced, and will pick you up again when it's ready. AND they washed it and vacuumed it out as well!! Bonus!!👍👍 They don't have the part available that I need at this time, but they DID give me all the information I need to see if I can track it down myself through my contacts. They also assured me that the warning light on the dash doesn't pose a potential danger or safety threat, but should be attended to. Thanks for the reassurance, Bannister Group! It *IS* appreciated!

I had the opportunity to deal with Brendon from sales, and it was an absolute pleasure. The dealership is amazing, would definitely recommend if you want a personalized and specialized treatment while buying a vehicle! 10/10 Experience.

Everyone made the purchase of the new car so easy. The staff is friendly and very helpful. Tony is the absolute best car salesman I've ever dealt with in the past 50+ years. He took a lot of time with us before and after the sale was completed to show us how everything works in the car.

I drive a 14 year old Toyota Corolla and was not sure if Bannister Hyundai would be willing, or able to help me fix it. I am thrilled to say that not only did they help me, but my service was outstanding! I even paid less than Toyota quoted me!

Mike (Service Manager) and Luke (Mechanical Technician) lifted my car and gave me a tour, explaining that the little bit of rust I see was surface only and not a big concern, then took the time to explain what was actually wrong with my car. Anzah and Tabatha (Service Advisors) knew how to help me plan my service according to my budget, and were incredibly efficient and highly knowledgeable. They even had my car washed and vacuumed for me!!

Everyone at Huyndai treated my old car as if it were one of their own. This is the best mechanical service I have ever experienced.
Thank you so much guys, and Tabatha!
Sincerely,
Grace Rolheiser 😊

They were very kind and supportive, considering the circumstances of my appointment. They are always there when I need advice. I am grateful for a team of professionals who cares about their customers! Thank you Bannister Hyundai.

Awesome service from the time l called. Got me in on such short notice. They were fast, thorough and l was so impressed with William Young and his staff at the service desk. Also liked the messages l received at their progress on my car. Great dealership to do business with!!