Universal Store

I love the universal store! The people in the store were really nice and were very helpful. Happy customer

Came here to mention the temperature of the store.. judging by the review below it looks like im not the only one.

I love Universal and never leave empty handed in other locations.. but the Sorrento store was too warm to comfortably shop/try on clothes.
I felt sorry for the staff in there! They were all so helpful and lovely but I just couldnt stay in the store long enough to find what I needed so I went elsewhere.

The staff were great, I would have given 5 stars but the temperature in the store was out of control, I was too hot to try on clothes so I left empty handed.. there was clearly no air conditioning and when I asked the girl why it was so hot she said the air con isn’t working .. surely that is a health hazard!

Today I visited the Universal store Sorrento, on entry I was wearing a Kathmandu jacket and beeped at the security entry on the way into the store. One of the staff advised me that those type of jackets do beep sometimes and I didn’t think much of it.

I tried on some clothes didn’t purchase anything and when leaving the store one of the staff followed me. I said will it beep again. It did beep again and then I was asked by the staff if they could then check my pockets. In shock I pulled my keys and cards from my pocket stating I didn’t have anything in my pockets. I’ve never had my pockets searched before I guess there’s a first time for everything.