Casey's Toys Brookvale

Amazing service! I called at 11am and was able to collect my order an hour later! I had tried to order the same thing from Big W Click and Collect 3 days ago, they processed my order and only today emailed to cancel and refund it. My daughter had been saving her money to buy a lego pack and had been looking forward to getting it. So thankful the Casey's staff were able to fulfil her order and so efficiently. We'll definitely be coming straight here next time. Thanks again!

I just wanted to write a review for Ryan and his team at Casey's toys at Westfields Warringah mall. He simply goes far beyond what is expected to make sure his customers are looked after. I don't even live in the area and i still travel an hour to deal with him. Great customer service can be hard to find these days but i can see that he puts a lot of effort not not only be awesome himself but also to train up his staff to do so also. Great job guys! Customer for life :)

I’ve been shopping at Casey’s since my children were little and have always found them to have a fantastic range, outstanding service and competitive prices. They have different toys to the department stores, as well as the usual ones, saving me the run-around and making it a one-stop-shop for my toy buying.

The staff - especially Ryan - are fantastic. They’re friendly, welcoming and also great at suggesting gift ideas. They’re always happy to hold items for us (which is great when my kids are saving up) or to try and locate items not in stock.

Even though my kids are now older (13 and 11), we still make a beeline for Casey’s when visiting the Mall... they are we known there 😁

Wonderful experience with Ryan at the Brookvale store. I am located in Melbourne and Ryan has gone out of his way for a special toy to be posted to us at Melbourne with an over the phone order. We will have one lucky and happy child come Christmas day. Thank you Ryan! :)

Casey’s toys are incredible even in these difficult times they are providing a wonderful click and collect service. Helping keep our little ones smiling for birthdays :)
Don’t hesitate to give them a call if you need something. Available every day

Always wonderful customer service at Casey's Toys! And their call and collect service during COVID is fantastic! Ordered today on the phone and it was ready for me to collect when I arrived 15 minutes later. Thanks so much Ryan.

Brilliant service! Awesome toys!! Great prices and LOADS of specials. Got everything I wanted at a really decent price.
COVID safe shopping 🙂👌. Was able to phone ahead with an order and pickup, all contact-free. Highly recommend this retailer.

I had a fantastic experience today at Casey’s toys in Warringah Mall. Click n Collect service is fabulous, or even just call up and they will be of assistance. So much easier then ordering online! Trust me! Thank you for saving my daughters birthday!

Ryan & his staff are always extremely helpful & polite when I go into their store. I have been a fortnightly regular to my spoilt child for a year now & even during Covid they have been so happy to answer any questions & give great customer service.
This store really can't be faulted.

The guys at Casey’s Toys in Brookvale are always amazing but were extra helpful and patient over the phone helping us order things that my daughter had saved up pocket money for. Having their ‘Call and Collect’ service during lockdown made things so easy and safe!

Excellent service by the staff and a great range of toys. I got what I needed very quickly!

Thank you Jackie for saving the day and being so super friendly and assisting us in getting the perfect colour for our Tech Deck BMX bikes. So good we came back again the next day. Thanks for still bringing joy to the kids!

Staff are always helpful and friendly here! Online experience is easy and if something isn't in stock they give you another option that might work instead. Great variety of gift ideas and educational goodies for your kids!

Had yet another great experience in-store at Casey's Today. The staff are so helpful and the prices are mostly comparable with that of the big stores like Kmart/Target/BigW but Casey's has a much better variety and they really know their product. Highly recommend buying your toys/games from there.

Ryan and Mel at Caseys toys in brookvale have the widest range and variety of children’s toys. I was on the hunt for tech decks and they had by far the widest range of them than any other store. Service was impeccable, I was approached and asked if I needed any assistance and the staff are very friendly. Highly recommend. Will be Christmas shopping here!

i absolutely love Casey’s Toys at Warringah Mall.
Every time i shop there, i always get what I want.
Very friendly service, always happy to stop and help.
Big shout out to Jackie for going above and beyond!!!
I will be shopping there again soon!!!

Where do I begin... NEVER have I EVER experienced such EXCELLENT Customer Service as i have with RYAN at Caseys Toys at Brookvale !!
RYAN was more than happy to help me find two particular items that were out of stock both online, and in other store locations, closer to me.
Not only did he have them both in stock, RYAN actually went above and beyond, to ensure that my Granddaughters could receive these toys that they had been wishing for. Once they were paid for over the phone, RYAN, in his own time, went to his local Post Office and had them sent to me at home !! RYAN...Myself, & my Granddaughters are forever grateful to you. You have put smiles on their little faces, which are totally priceless !!
You are an amazingly kind and caring soul, with a heart of gold I wish there were more "RYANS" in the world !!
Caseys Toys... you are so very lucky to have RYAN...
He truly is a rare gem !!
RYAN... "Thankyou " just isn't enough !! 😊😊

honestly the store owner was really thoughtful went out of his way to ensure that my daughter received her presents on time , fast efficient service was able to transact over the phone , super quick super easy . will be placing an order again today for my nieces

thankyou
regards
sophie

Amazing service at Casey's toys Brookvale! Incredibly quick to be helped, staff are so friendly and serve with the biggest smiles ever! Great bunch and definately recommend popping in!

Lovely independent toy store with lots of choices. They also have weekly sales out the front of the store. You cab always find good deals there.