Universal Store

Staff was so great all round - the girl who served me at the counter and complimented my tat was so so nice!!

These guys made my day - within a minute of me walking in, they picked out exactly what I was looking for - a new bag. On top of that, they were friendly in a genuine way, that caught me off guard, and made it an enjoyable experience.

I was there on Tuesday this week. And let me tell you! The girl with green hair, she was so sweet and nice :) i was feeling self conscious but she constantly compliments me and if there was something I dislike she knew what to say. I was very flattered and happy with the customer service. This happened when I was changing. She offered other clothes that may suit me. Anyways if you're reading this thank you. Miss girl, you deserve a pay raise. #bluedressgirl Definetly, would want to be friends with her.

I’m a bit late with this review but a staff member that goes by the name of Mel was absolutely amazing! I came a few weeks ago just casually browsing (not wanting to buy anything at this point) and she approached me in the most unique way possible. Straight away I fell in love with her energy! I ended up asking for her opinion on dresses because I don’t own any due to not having a lot of confidence in my body, and can I tell you she made me feel so confident in myself after I left that store. No words can explain! The team at the universal store parra I can tell are all down to earth people and super friendly! I will be coming back to see Mel for more dresses and to have another lovely chat ⭐💕

This shop is amazing and the customer service is fantastic i came in today late night shopping and there was this amazing staff i think her name is eda . She made our day with her advice and she showed us variety of different clothing styles.

came here to visit from the us and the guy who helped me, i didnt get his name but was really helpful and cute (; if u see this add my ig , tiffanyy.vevmany

Walked in looking for a clubbing outfit and walked out with one thank you very much

Simon was amazing. Two times in a row I've needed an emergency outfit for a party on the same day and both times hes helped me pick out something perfect in like 10 mins. Super friendly :)

Nathan from parramatta Westfield universal store is an absolute legend, nicest and most down to earth bloke you could come across, if you know him plz tell him I love him and want his number ahahav x

Wow I was blown away by the whole vibe in this store. Amazing service and friendly staff smiling faces all around. Highly recommend this store!!

The girls that work here are so helpful and attentive! I really appreciate their help and attitudes towards customers

A new store in Parramatta. Found the staff super helpful and accommodating. They were extremely helpful. Would go back in a heartbeat!

Great customer service

Some lovely staff, but just have to call out two girls who seemed a little bit snobbish and uptight. One of them's about 5'7" ish, hair up in a pony with braids. The other girl was blondish, about 5 foot. Overheard miss blondie being condescending to who I can assume is one of the casual staff. Please watch your tone and body language when dealing with customers. And your fellow staff. I asked you if I could try on a few items, but with no emotion, replied with "Just use any change room here that's free" in a dismissive manner. She walked away instantly. Didn't even check in on me if I was ok with my items. Needed a different size but didnt want to come out of the change room to grab them myself. So I left with no items purchased. If you want a sale, it's the little things that count. One small thing about your attitude or the way you speak can make a huge difference.

Good collection in the store and the staff are helpful and friendly

My one experience at this store was uneventful. The cashier, who I presume to be a supervisor, was eye-rolling and rude to my inquires. Fortunately, another more affable worker, Nese, I believe, offered to intersect and help. From what I could tell, she was a new hire. I would much prefer to be treated with respect, and the initial cashier was just unprofessional. It gives the overall store a bad reputation.

17.7.21 3.15pm

Checked into the store then when time to purchase was refused service by both staff as my 6 year old asthmatic daughter was not wearing a mask!! This is not law!!!

If your staff are scared please do not force them to work! Happily took our business elsewhere.