MAC

Recently had an amazing experience at MAC Cairns with a very professional young woman called Olivia. She was very professional, listened carefully to what I needed and her product knowledge was fantastic. I had been in a few months ago and found the other staff that served me to be very rude and unhelpful so being served by Olivia on this occasion really exceeded my expectations and has restored my faith in the brand.

I was in here in June time and literally ran in to buy concealer during a mini break with my new boyfriend- the quiet blonde girl matched me in 2 minutes, I’ve been using that concealer ever since and it’s my new favourite make up item- just came by to say thank you legend !!! Before I was using the small round concealer which is now discontinued wahh !! (fist slam)

Fay was so helpful & a real treasure

Worst customer service experience I never had before. Staff are just standing and talking to each other. Don't care customers are waiting to serve. I had good customer service before in this store and back again. However, this time, I felt so disappointed. The lady(wish I know her name) who seems a senior staff is unprofessional and doesn't want to sell products. She doesn't want to know what the customer wants and is not helpful at all. I am not surprised why reviews are not good for this store.

Worst customer service by the so called team leader at Mac store (on Boxing day at 2p.m) Myer Cairns Central. Would never step my foot in there. You are an absolute disgrace to an amazing brand. If you are that unhappy with your job do not take it out on customers instead go find another job. This woman is taking bad customer service to the next level.

Worst colour match experience!!! Do not rely on the 'experts' to match you correctly!!