Katies Australia Fair

Had such a lovely shopping experience this morning, the store is so clean and organised, I tried on multiple items and Fran was so helpful and lovely, happy to help and advise, definitely will be coming back

Great sjopping

Lovely place always has sale there stuff are really nive. Massive sale always good quality.

Was ok didn't find what I wanted but lots of specials on

Very disappointed with Katies. I ordered 2 tops. Click and collect a week ago no notification my order had come in I had to call the store to find out if it was there only to pick it up and only 1 top had been issued. I have called customer service only to be told they will refund my money and I need to order it again. The top is in stock online and I have been told it is available in the size I want but I would need to reorder it?? What poor customer service how hard is it to issue an item if it is in stock. Very poor customer service I have never heard of the customer needing to reorder an item that I have already purchased because it wasn’t sent out?? Any other business would simply send out what was missing why is it the customers job to do this?? While talking to the supervisor at customer care I get hung up on when I’m told they are putting me through to someone to issue me my money back. I have tried to call back to talk to someone about getting my money back and after waiting on hold it then gives me no option but to leave a message and someone will call me back in a few days........ because the customer service could not get any worse!!! All I wanted was what I ordered, it is available, but now I have to waste more time and chase people for my money back.