Hoys Harrietville Ski Centre

Very patient, kind and generous staff who really helped me out when I couldn't get chains on my car. Highly recommend.

Super friendly and supportive staff! They got wide range of clothes and gears for purchase and rental. Darcy and Daryal are patient and super knowledgeable on everything skiing!

I recommend Hoys in Harrietville, Hotham central and Jack Frost 100%. We always rent and buy from them. Service is excellent, We have had recently the most amazing experience where they demonstrate a level of professionalism and honesty totally unprecedented. Thank you to all Joe, and the owners, we are so grateful to have your company supporting our snow needs.
Cheers
Horacio

staff are amazing there!! they help a lot with all the staff for the snow!
they explain how to use car chains!

This is really good place to hire snow chain and other equipment before you driving up the mountain. They have people half way on the road to mt hotham help you to put on your chain with zero cost if you hire chains from hoys. Really helpful and very friendly!

Being a first time snow driver I was green with the whole chain requirement and fitting. I'm still blown away that for less than $50 for a days hire the staff will test fit before you leave (lucky for me as the guy picked up that the chains were a little big) then have a crew fit them halfway up the mountain in one of the chain bays then remove them on the way back down. It is easily the best value for money we experienced in our 3 week Vic trip. Would have happily paid double that for the fitting service but to include that as standard really is great service. Thanks again guys and girls.

Great customer service plus no waiting time..😊

Friendly ski hire joint just before you begin the climb up Hotham. Staff are extremely helpful and make sure you understand how to equip chains to your vehicle! Huge range of quality snow gear including new and hire products.
Thanks guys!

I recently encountered a bit of a hiccup with my skis during a skiing trip, but the exceptional service I received truly turned the situation around. Despite not having rented the skis from the establishment, the staff went above and beyond to help me out. They exhibited impressive customer service skills that made my experience memorable.

Upon arriving at the ski shop with my skis, I was greeted with a warm and welcoming attitude from the team. I explained the issues I was facing, and they listened attentively, demonstrating genuine concern for my situation. What truly stood out was their willingness to assist me even though I hadn't rented the skis from them initially.

The staff members demonstrated their expertise by promptly identifying the problems with my skis. They explained the necessary adjustments and repairs in a clear and understandable manner, which was immensely helpful for someone like me who isn't a skiing equipment expert. Throughout the process, they made sure to involve me in the decision-making, ensuring that I was comfortable with the proposed solutions.

What truly impressed me was the dedication they showed in fixing my skis. They worked diligently and efficiently, sparing no effort to make sure my equipment was in top-notch condition. Not only did they address the issues I brought up, but they also conducted a thorough check to ensure there were no hidden problems.

The cherry on top was the overall friendliness and approachability of the staff. They were patient with my questions, eager to share their knowledge, and made me feel like a valued customer. This level of service goes beyond just fulfilling their duties; it's a testament to their commitment to ensuring every skier has the best experience possible.

In the end, my skiing trip turned out to be fantastic, all thanks to the exceptional service I received at this ski shop. Their willingness to help, coupled with their expertise and friendly demeanor, transformed what could have been a frustrating situation into a positive experience. I wholeheartedly recommend this establishment to anyone in need of ski-related assistance, whether or not they rented their equipment there. Their dedication to customer satisfaction truly sets them apart.

Incredibly helpful and knowledgeable team. Had interactions with several interactions with half a dozen staff who could not have been more friendly. Damien is hilarious 10/10 thanks guys

Absolutely incredible efforts from all the staff at Hoys. From helping us out with last minute rentals, giving us peace of mind re snow chains, and even the amazing Brett and Dave for assisting us with changing our flat tyre on the mountain - we cannot wait to use Hoys again!!

Very professional friendly service plus they have a guy at the chain fitting area to help you. When its cold, windy and snowing trying to fit chains is not easy. Having a person to fit is a blessing. Luckily I didn't need to this time.

Came by the shop for snow chain rental. Unfortunately they did not have any that fitted our two European cars, the lady successfully suggested another place that at least has one that fitted one of our cars, then she recommended snow transport to transport half us that are stuck with no chain. Even though they did not end up renting us anything, they went above and beyond organising stuff to get us where we needed to go.

Last place to grab your equipment and snow chains before heading to Mt Hotham. Very helpful

Great service, good quality equipment and you can swap things if they rub or don't fit well. Have used them for years and been very happy.

Gabe and co at Hoys were fantastic to deal with. Helped us out with snow chains for my old Volvo and ensured that we were safe and sound to get up hotham in a blizzard! Highly recommended!

Malcura (band touring hotham)

Wonderful staff, excellent service and great gear! We were served by Bel who was extremely helpful, friendly and efficient in fitting out a group of 4 with everything we needed. Quality, new gear that was a breeze to use made our quick snow trip really enjoyable! Will absolutely be returning.

Came in today for my second time. Can’t recommend enough, lovely staff and always make me feel super welcome!

They go out of their way to help, explain and show you how to use everything. Free service for putting on snow chains.

Friendly staff. Went their after 3 shops ran out of SUV chains and Wont buy chains from anywhere else again if going to mount hotham.
They have their own free chain fitting vans to help in chain fitting ares if required as well.