Dolomite Blinds And Awnings

Happy with the work done just took a little longer time for production than expected , other wise nice job done by all involved.

Absolutely 5-star product and service on all levels from Dolomite Blinds And Awnings.

Mark was prompt and reliable, and offered great advice on the best fabric and colour for our new roller blinds. When it came time to install the blinds, Mark took adequate care, installing the blinds in to our bathroom tiles perfectly, and without incident. Thank you again, team - we will definitely be recommending your service to all of our family and friends, and everyone in our network.

We spent a lot of time searching for & finding the "right" awning for our entertainment area. Finally called in on Dolomite at Molendinar on the Gold Coast, had an excellent discussion with their staff, followed by measure & quote the next day, which we accepted. Along came Jeugen a few weeks later, providing an incredibly friendly & professional installation process, & we are absolutely delighted with the outcome, so happy in fact, that we're moving ahead with a 2nd awning immediately. This is a great business to do business with, professional, courteous & affordable.

This morning I had young James attend to the rectification of my security back doors.
I want to take this opportunity to commend James for a sterling job.
His efforts and successful execution to remount the doors were simply amazing!
Not only is he extremely polite and courteous but he knows what he is doing.
James is an asset Dolomite Awnings.
I wish him all the best.
I also had a fantastic instalment of a superb retractable awning done by a consummate professional and I am very happy with the product. Dolomite Awnings also fixed an old awning that had a corroded arm.
This is what I call service. Nothing is too much for this long standing Australian family business.
After 2 very positive experiences with Dolomite Awnings, I will recommend Dolomite Awnings to friends. Thank you

Sales Rep was awesome! on time, helpful and did an amazing job. Would totally recommend to a friend!! thanks a lot :)

Friendly staff. Massive range. Very competitive.

One of f the blinds kept moving up and when I rang Dolomite Brian came out to adjust and made sure I could lock the blind awesome service Thank you

Very happy with all aspects of the design,purchase and fitment of my outdoor balcony and bedroom window blinds.

Great service and value for money. Prompt communication and professional staff. Highly recommend

Great service. Polite and professional installers. Highly recommend these guys 👍

Professional , helpful and the job finished ontime and on budget, Thank you:)

I agree with Fiona, their after sales service is pathetic , I had a blind repaired which they installed, when they returned it with some cowboy who worked for them and re fitted it , it does not roll up properly, called and called about getting someone to come and look at it but no one bothered. During recent storms from as a result of cyclone, blinds were ripped out of brackets, it appeared the person who fitted them took the easy way out. Called dolomite , but they didn't want to know about it.

I’ve called and emailed them repeatedly to get a quote on awning repair (they supplied the original to our home), and each time I’m told I’ll be contacted by the sales rep, but it never happens. Was chasing them down for weeks, now just going to find another company that actually answers their phone or calls back as promised.

BUYER BEWARE!!
My personal experience with this company is one of faulty workmanship, false promises, late delivery of orders, not delivering what has been ordered and basically no after sale service and not standing by their product warranty. My list of complaints span nearly 2 years.
Again, this is my experience and I can only speak of my experience.
I'm still waiting on a warranty repair 8 months on from when it was submitted. The owner of the business has informed me the warranty repair of my Urban Track blind will take only a few minutes. 8 months on all I've experienced is excuses, unreplied emails, high staff turnover (often a different install person, office person etc.) but no warranty repair.
It's often said 'the buck stops' with the manager (or owner) of a business, yet my experience is the owner blames the installer, the contractor or even the customer. Just unconscionable. Buyers, please be careful. If the other reviews are any indication, my story is not unique.

Would never use this company again. Placed an order in February, now is May and I still don't have the product installed. The owner talks in the detached manner about the supplier being late, the installer is being unavailable etc. He is not in control, he is just answering the phone and he will "chase them down". The owner never returns calls never "chase down" the installer, the job is still unfinished. Disappointing.

Had our first outdoor blinds supplied & installed by Dolomite.They lasted about 15 years without any problems.
Last year we decided on a total blockout blind also in beige colour.
Within months we were seeing mould on the blinds which never happened on the old blinds.We kept on washing them for about 8 months but after another 6 months of trying to wash out the mould I was getting frustrated & called Royce & called him several times until 2 months later he finally came & inspected them taking photos.
I rang again after a couple of weeks & he said he sent the photos to the supplier.Weeks passed & again I had to chase him to find out what was happening.He told me that the supplier would not come out & look at the blinds & I should chase them up.I told him he supplied & installed the blinds & he should be responsible.He said he will do nothing & he has changed suppliers which in my mind shows he had problems with them but won’t own up to it.
I haven’t approached Fair Trading yet but may do so very soon as I feel that Dolomite needs to take responsibility on the products they sell.

WARNING! DO NOT USE THIS COMPANY!
After 5 months of installing the awning at our shop, the awning came off. We were told altogether by the owner Royce, it should last 5 years plus.
Despite of multiple times trying to contact them to fix their issue, months after many phone calls, emails and many excuses, we finally got in touch and were told by the OWNER again they WON’T OFFER GUARANTEE on their service. And the awning came off isn’t their fault. And that they won’t come out to fix it.
It’s a total joke of customer service and quality of their work.
Can not reply so i continue in here
That’s an absolute lie. You told my partner the guy who works for you who did our job doesn’t work there anymore. You don’t have anyone to come back to reinstall our job.
And it is your fabric installing work came off. The frame is still intact. It’s nothing to do with the previous job.

I’d never recommend dealing with this company.EVER. A job that was to be 6-8 weeks took 4 plus mths to install. Multiple voicemail attempts & messages to have the manager reply but always fall on deaf ears. False promises ~ stay away!

Once money taken they don’t want to know you ! Good luck chasing them up for any issue