Tradelink North Lakes Showroom + Trade

I cannot speak highly enough of the staff at TradeLink North Lakes.

Jade is amazing.
Thank you to Ben and Elliot for all your wonderful help, and to Dave for processing deposit.

A great team.
Highly recommend them
Bron

Elliott was full of information, explained and give me the full run down on all the Hot Water Systems. I never know how much was involved. It was a good experience, leant a lot and saved money. They gave the best Quote and delivery the next. What more could you ask for. Such excellent customer service provided by Elliott

Tradelink is my go to store for kitchen, plumbing and bathroom renovation
I have purchased many tap ware, bathroom accessories, vanity units, plumbing parts and hot water system
The store has great knowledge and always make the right recommendations which have excellent quality and well-priced
On many occasions, the staff has been helpful withing ordering customized parts and timely delivery to get the job done.
I highly recommended this store for kitchen, plumbing and bathroom renovation and big thank you for all your help”

I was lucky enough to do host employment at Tradelink North Lakes. All I can say is what a great place to work. Mick, Liam & Peter thank you all so much for the experience. Definitely recommend shopping there. Thanks Bee.😀

A big shout out to Ben from the NorthLakes Branch who was very helpful with our fixture selections. Great service.

Tradelink North Lakes is our preferred local plumbing supplier as the team are always quick to answer the phone and provide pricing/quotes which is of paramount importance to the success of our business (Positive Plumbing Qld). Scott and I highly recommend using them for all of your plumbing supplies.

Liam and the staff were extremely helpful and went out of their way to assist us with supplying Caroma basins for our ensuite.
I would highly recommend these guys for exceptional and helpful service

A huge thank you to the guys at Tradelink North Lakes. Andy processed our order & Mick followed up with great customer service. Thanks again guys.👍👍

The place to go if you want assistance with any plumbing needs , found the staff were totally approachable and readily available to give advice - thanks to Mick and his staff-
At last a place a non plumbing tradesman can go and not get treated poorly -unlike other like other plumbing places around the area -

A big thank you to MICK at trade link north lakes , bloody legend and a hell of a nice guy , very helpful, sorted my plumbing issue out and hooked me up with a plumber to help me out !
Thanks MICK 👍

Walked in to ask for appliance information. Walked out with a brand new cooktop at a fantastic price. Thanks Mike and team, I will certainly be shopping there again.

Thank you all so much! Everyone here is so helpful and kind. The team walked me through how to fix what I needed fixing and it was all said and done in 1 trip. So stoked!

The guys at North Lakes Tradelink are always helpful and will often go out of their way to ensure I get my gear in a timely fashion

Excellent, very knowledgeable and friendly staff

Amazing staff, great service.

Great service.

None helped while we where.
Staff in trade side not offering a hand disappointed went to another store and brought our taps etc.

Most bizarre '?business' I have ever dealt with. I was deciding whether to get a shower head from bunnings or tradelink, and regretfully went with tradelink. I ordered a Nx Orli Shower Arm & Rose and was so excited as the measurements were perfect for our ensuite, and the shower had a good reputation. After installing the shower head we realised that there was an issue.... water spray was going sidewards and ending up on the non tilled wall and over the shower door.

My mum took this product to be returned as I work during the week (which is conveniently their only business hours). They told my mum that because i bought the shower on pay pal? it would have to be returned the same way. When my mum told me this I was very confused as I paid with a debit card, so i decided to call them about it. The person on the phone made the comment "oh yeah i realised that after- i should have actually checked." ok??? They further explained that due to the shower I bought being a "special order" i would need to pay $60 for it to be sent back to the warehouse? I questioned them on this because no where on the site does it stipulate that this is a special order??? and in no tax invoice or receipt did it highlight this???? The person on the phone even read the website and was confused and said the whole online thing is new?? Then he just kept going on about how they wouldn't be able to guarantee that they can sell that particular shower head at their store and it will sit there for years and so thats why they need my $60 to send it back? I appreciated the business dilemma at hand, yet im the customer and you're telling all this to me?? I have grace concerns when a business cant afford a return fee for a product that was not listed as a special order.
He then spoke with his 'manager' who appeared to just reiterate the whole special order thing, and then make a comment that all of the measurements are on the website so essentially it is my issue that it wasnt suitable???? Umm as per measurements it fit fine, however I didnt know it would come out sideways on the wall and over the shower.

I quoted them back their own website quote "At Tradelink, we understand that mistakes happen." Seems like that didnt have much to say back to that.

I would stay far away from this "company"/ "franchise." If they are so desperate to charge people for returning products when the simply just dont suit- then they need to make their so called 'policies' a little more clearer.

Will be sticking with Reece and Bunnings from now on, and I'd advise you to do the same. At least you can trust that youll be treated fairly at these places, and be able to easily return something without Trade Link North Lakes trying to make a profit out of it.

No service