Pottsville General Practice

I have been very impressed with the level of service and professionalism of the staff at Pottsville General Practice. In particular, I have been most impressed by Dr Rassaby and Dr Ngueyn. Dr Rassaby is one of the best doctors I have ever met - professional, compassionate, calm, supportive. He has looked after my daughter and grandson with the utmost care and reminds me of old school doctors who consider one's health holistically.
Dr Ngueyn I have met recently and she has been lovely - friendly, professional, and thorough.
In all, my experiences with Pottsville General Practice have been positive and worthy of a review reflecting how happy I've been with their service.

Pottsville General Practice apologises for occasions when patients can't see a Doctor. The Saturday clinic in particular is exceptionally busy, goes out of its way to accommodate as many patients as it can, and is always double booked and runs overtime.

Professional. Every doctor my family has seen has been exceptional, knowledgable and caring. Always ready to accomodate and go the extra mile. Highly recommend.

I saw the public dentist here who was friendly and amazing, and no student. I had a good experience, for a dentist.

Very friendly and helpful staff. I highly recommend this clinic

It has improved. I do recommend for professional doctors.

helpful

It's a good ptactpra overall, there is lots of Doctors available though you may not get the same doctor the next time you visit which can make you feel like you're more a number and notes on their computer screens than an actual living person in front of them, so I don't feel that you leave feeling heard, validated or included in the your health.
They're GREAT if you need tests done, or if you know your illness or needs and get the chance to express them and feel that it makes a difference in the outcome of your consult. Or if your little one has a cold or needs their immunization done, you can usually get in that day, if not yhe next. But for that convenience, you are just a number, another cheque in their pay.
I know that seems cynical, but if you don't want to believe my review, go and check it out for yourself.
*Great place to call for •COMMUNITY DENTAL, •FLU SHOTS, •REFERRALS , & to •ORDER BLOODS or SCANS etc.
But if you are looking for continuity or developing a rapport/relationship with your G.P. Probably NOT the place to go.
**I do see a lot of AGING & ELDERLY PATIENTS there, but whether they're regular patients or not I don't know.
Good luck hope this helps

Thanks for the review John Davis. Strange that I have never met you and that you have never been a patient of the practice. An almost identically worded review popped up on Truelocal a few days ago. What should the public think? Why don't you stop peddling, cowardly,fake and defamatory rubbish.

Most of the doctors here are great and the service is usually good. I did, however, find Dr Lewis Rassaby rude and arrogant. On finding his public social media profile and comments I found he has been making personal attacks on people while posting under his Facebook account associated with this practice. Avoid him at all costs. He discredits the practice.

I have been going to this medical centre for years even after my regular GP left (who I loved). Everyone was always lovely and I wanted to stay local.
I have a team of specialists that I know and keep in touch with this medical centre.
I went in this morning and was booked in with a GP that I have never seen before Dr Joanne.
This terrible excuse for a medical professional told me that she didn’t have time to go through my notes or call my specialist.
I am so utterly annoyed. This is not a GP and I would never recommend Joanne.

Extremely disappointed with the level of service....I've been a patient of the practice since 2005 when our family moved to Pottsville. Australia Day I had a small accident and split open an old wound that hadn't healed correctly, I called the surgery Friday morning and was unable to get in, they said call back Saturday morning..did and booked in for late Saturday afternoon, only to get a call at midday saying they could no longer see me as it is now classed as aftercare by the previous surgeon who performed the original mole removal!!!! Mind you I have had 2 positive melanomas removed by another surgeon, and my records are on file in potty and have had previous wound care there...One would think being a Saturday, a regular patient including family members for 12 years, that an exception could be made knowing that I wouldn't be able to see my surgeon until Monday.

Rudest staff and doctors to exist. Every appointment over telephone or in person with any doctor there they make me feel horrible. The receptionists are also rude and entitled and get angry at you for just trying to be nice and get an appointment.

Don't confuse HealthOne with Total Health - in the same building but different practices. However, since Total Health have taken over the general practice has totally gone downhill. Wait times are ridiculous. Best to find somewhere - anywhere - else.

Took my two boys there as the had a troat infection.They both seen an Asian woman doctor..She was very unhelpful and did not want to seem to even get close to my kids.One of the most unhelpful doctors I've seen to be honest. I had to take my son to the hospital that same afternoon as he was very ill.Wont be going there agian..

Made to feel like i was inconveniencing reception by merely being here. Tone of voice in which reception spoke to me was condescending. You would think they could get it right with more receptionists than patients in the waiting room

New management very low on competence seem to be struggling to get things right.

Place is empty yet still runs late 🤔