Australia Post - Victoria Point West LPO

The new owners are lovely and always happy to help with any query I may have. They’ve really turned this flailing post office into a thriving store again. I have witnessed them having to deal with rude and berating customers in a courteous manner. Definitely my go to post office!

Amazing Service. The retail assistant went above and beyond my expectations many thanks

Service was very delightful, quick and very bubbly.

Trying to ring 32078089 but getting what seems to be a fax signal, have to make a personal visit. Jodi just reversed an incorrect transaction for me, very courteous and efficient. Thankyou

Busy little post office, they do their best with what they have

Busy post office. Good Service though.

Absolutely disgusting service, I was waiting in line with elderly people who could barely walk for 50 MINUTES!! I was next in line but had to leave after one of the staff left the counter for 25 minutes. Everyone behind me was groaning and complaining, some elderly had to leave as they couldn’t stand any longer. The 2 staff members gave zero care and did everything in a slow sloth like manner. Pathetic will never return

This is a common line at VP Post office. Customer service is definitely lacking and could 100 percent be improved. Perhaps more training is needed to improve time and efficiency or employ more. Allow for 30 minutes plus when coming to this facility.

Terrible, terrible customer service. I came to collect a package, and was told that I’m too late and it was being returned - despite being well within the collection due date. When I showed the collection slip that said this, she then demanded to see numerous forms of identification (as she said my driver licence was not enough). Needless to say she was also extremely rude. After all this they still refused to give me my package. Ever since then, it is a nightmare every time packages are taken there. Would rather let them be returned to sender than collect them from here.

This might just be the worst post office in the country. Shelves are bare and the entire place looks like it's falling apart. Bizarre selection of dusty trinkets for sale that belong in a dollar store.

The male worker (owner?) is unpleasant at best and downright rude most other times, and not a single member of staff is capable of serving a customer in anything less than 10 minutes of you're lucky. I just sat in line for 20 minutes while TWO separate employees puzzled over a passport photo for an infant while the line grew and grew, all just to purchase a prepaid mailbag. The line is always out the door.

They are also no longer open on Saturdays either, so unsure how I am ever meant to use their services as a person who works full time hours.

If I could give them 0 stars, I would.

Unbelievably slow. They need to hire another staff or perhaps younger ones who can work faster. I am a business account with hundreds of orders to scan and cannot believe how long they take. I have been to many other post office but man, this one drives me up the wall. One hour plus for a scan. Outrageous.