Giant Ashgrove

Great service today especially from Finn what an asset to your business this young man is. For a young guy he was engaging, helpful and knowledgeable. Also to the mechanic that got me sorted in next to no time with a new crank. We literally just walked in without a booking and we're taken care of highly recommend this store

Workshop team packaged up a bike to be taken by air to Melbourne. When I opened the box in Melbourne I found what has to be the best bike box packaging job I've ever seen.
The care taken to protect every part of the bike was obviously well thought out and extremely professional. Thank you to the team involved for a phenomenal job and ensuring the best protection to get my bike down to Melbourne safely! So greatly appreciated.

Have bought many bikes here. The service both during and after the sale is always excellent. Very helpful team and it’s great to see them support and engage up and coming riders. If you need a bike, road or MTB, I would go no further…

Fantastic local bike shop.
There is a reason this shop has been around for a long time. Good customer service with a smile and competitive pricing.
I've just recently picked up a new Giant Propel and despite a long wait due to global supply shortages, Gav and the team kept me up to date and was upfront with potential delays. The day it arrived it was promptly built up with a phone call to say it was ready.

Giant Ashgrove (formerly Ashgrove Cycles) has continued to give back to the community in supporting the sport locally.
Keep up the good work, see you soon.

Bought a bike here last week. Couldn’t be happier with the service. Brilliant team.

Best Giant shop in Brisbane hands down!
Bought a new bike, travelled overseas and had an issue with it. Contacted them and they worked in collaboration with giant europe to provide me with a replacement in no time so that i could keep riding.
Genuinely don't know how i would have done without their help, 100% recommended. Thank you guys!

these guys are awesome! I'm new to mtb and I hadn't ridden a bike in 14 years. these guys recommended thw perfect bike for me and iv been loving it! straight out of the shop, it was everything I wanted. the guys were so helpful. It was a bit of a pain getting it before Christmas but that's just how shipping is these days.
went to pick it up and everything was built and right there ready to go. I'm so excited to see where my new hobby takes me.
thanks again Giant Ashgrove.

Great service when I visited this afternoon. Young Max got me started (solid upsell, well played) and then Darren and the rest of the team finished up. Very happy with my new bike and highly recommend visiting the team here.

Very pleasant experience with Giant Ashgrove. Worked on deals that made everyone happy. Customer service top notch and outstanding work from the team delivering my bike all geared up. A shop I'll go again and happy to recommand.

Can't speak highly enough of the chaps at the Ashgrove store.
Had a troublesome Anthem I bought second hand and the team brought it back to life. Nothing was an issue.
Special thanks to Gavin for his exception customer service but also to the guys in the workshop.
When your pride and joy is about to die these guys have the positive, can do attitude to bring it back to life.
Well done and many thanks.

Great customer focused service and advice from Gavin and the team! Walked out of there with a new 2022 Giant Defy Advanced 1 and a bunch of the bike stuff I didn't know I needed. Feeling thankful today after my first ride on my new rig with my new bike gear. Thanks guys! Will definitely be back.

The team at Giant Ashgrove are great! excellent customer service, excellent bike knowledge.
I purchased a new Giant bike at the end of December 2022, they were great to deal with from starting with my initial phone call right through to purchase and aftersales support, I have had the bike back for its 1st service and again they were great, very accommodating of my needs due to travelling interstate, and I needed everything done in a short time frame. I highly recommend Giant Ashgrove QLD!

Very happy with our experience here. They have a huge range of bikes and accessories. I was impressed by the young bloke who served me and my daughter to get her first mountain bike.

Amazing Service both pre and post purchase:

After looking around several shops for a particular model of Giant, I decided to purchase the bike from Ashgrove and am I glad that I did.

Gavin was so patient and helpful with me leading up to the purchase taking several calls and responding to all my queries (ensuring that I made the right purchase decision).

On the day of pickup, Gavin and Darren spent a good amount of time with me to ensure the bike was fully setup and my body position was comfortable. I didn't feel like it was rushed at all, their advice and attention to detail was second to none.

Recently I had my follow up 6 week service and although I was originally advised it would take 24 to 48 hours, at my request, the team managed to turn around the bike on the same day, allowing me to return to the Gold Coast and use the bike the following day!

I cannot recommend this store enough. The prices are spot on and the team are all so customer-centric, making every visit an absolute joy!

We have bought a couple bikes from Giant Ashgrove over the years and have always appreciated the advice provided before making a selection. The after service has always been good. Gavin, Darren and all their young staff are friendly, courteous and professional. We enjoy supporting our local bike shop!

I can highly recommend this locally owned shop. The owner Gavin and his team are very knowledgeable, provide excellent service on all bike brands and carry a great range of accessories. I have purchased 5 Giant bikes from Giant Cycles Ashgrove. The after service and support is second to none. A great team in a great family owned business. Thanks guys.

Colin

First class service!
I went in looking for a specific pair of shoes.
They had what I was after, no pressure to upsell and I got them at a great price.
I've bought my past two bikes from Gavin, Ravi and the rest of the crew there and I'll definitely be back.

Excellent service and even better staff. I took my bike in for a service and it came back quickly and beautifully. They fit me to the new dropper post that had been installed and took the time to run me through what they had done to fix the original issue that required service. I can't recommend these guys enough!

As usual, Giant Ashgrove had exactly what I needed, in this case a conversion bar so I could hang my wife's bike on the new bike rack I'd bought last week. On both occasions I was serviced professionally, last week by Bede and today by D'arcy. I've been a regular customer for many years and expect to continue.

Team at Ashgrove Cycles are always helpful and are great to talk to. Plenty of knowledge between Gavin, Kieran and the rest of the team. No job is too big or too small to ensure the customer is looked after. Not to mention they have plenty of parts on hard when I break things. Well done and Cheers