Step on Up

The ladies at step on up made my shoe shopping experience super easy, especially with two little kids in tow. We were served straight away upon walking in to their gorgeous showroom. My son was sized up and we quickly found a versatile pair of shoes he can wear for lots of different occasions. Given the quality, we definitely got value for money.

They have this amazing giant shoe play house for the kids while Mum or Dad are trying on shoes. Highly recommend!

I have never in 41 years of purchasing shoes seen such excellent service. They measure length, width, of both feet, check for growth room, advise on features of the shoe, and have a beautiful clean shop with children’s area and all with a smile. Just go there to see how it should be done!! Thanks guys! Very impressed.

We are so very lucky to be offered the wonderful services of Step On Up Shoes in Warragul. The range of stock and sizes (including shoes for very large feet like mine) is wonderful, the quality is great, but best of all the atentative, patient and personal customer service they offer is amazing. Special thanks to Chris who couldn't have been more helpful and pleasant to deal with.

Brad, Loris and staff will go out of their way to fit your feet perfectly. We always leave as satisfied customers

Great shoe shop! Great service!

Great personal service for my wife. Thanks so much. b.j.

Very good service, helpful and friendly staff. Highly recommend.

Great service, good range

Great service

There was a sale on so I went in the gentlemen the was very helpful but unfortunately the shoe I was after wasn't in my size.

Friendly staff and good quality shoes, but range is lacking

Great service znd a great range of styles and sizes.

Hate to leave a bad review. But stood out the front of the shop with other customers for 20minutes waiting for it to re-open, as it had a sign on the door saying ‘gone to lunch, be back at 2:40pm’. It’s now after 3 and still not open. We all left as we are all sick of waiting

Went to the shop at 9.10 and it was closed. Waited until 9.20 and still not open. Left and rang from 9.30 until 9.45 and no one answered phone. Drive past at close to 10 and store was opened so went in to purchase shoes. I wouldn't have gone back except I wanted Clarke's shoes for a child.
FB stated opening hours 9 am. Sign on door stated opening hours 9 am. Staff member told me they never open at 9am.
Store obviously not interested in keeping customers.
If you can, go to the other shoe store in Warragul. They are way more professional, courteous and caring.
Step On Up are not the store they used to be. Not since new owner has taken over.

Have always shopped there but never again after today. Left after being ignored half way through being served. Got complaints because they had to go get a second pair of boots (which they didn’t do) rude staff. No customer service. Left feeling like I was the last person in the world they had to deal with