Westpac Branch Maroochydore

Exceptional service from Tayla at this branch who is the Home Finance Manager. She went above and beyond to help my partner and I to secure a home loan followed by a construction loan shortly after. She made the process as stress free as possible and kept us up to date and confident throughout. She is a real asset to the Westpac team and we highly recommend her for anyone who is looking for assistance with their home loan!

I had a very nice visit so pleased to have a real bank. Sheena was so helpful could not have asked for better service. Thank you.

The staff at Maroochydore Westpac were so lovely and helpful. Nothing was too hard or a problem to them. Congratulations on a great team. A special thanks to Kelly for her lovely assistance.

Branch Manager Julie went above and beyond for us when we needed a loan for our first home build. 2 years on, and despite us moving to North Queensland, Julie still takes the time to help us with any financial queried we have. Thank you Julie!

Rob at the Maroochydore branch has restored my faith in Westpac! Having been a customer all my life, I was getting more and more feed-up with Westpac (& the customer service roundabouts I seem to always experience whether online and at branches). So what a relief to be greeted and looked after by Rob today. He was fast, friendly and efficient (knew his stuff - no sending me elsewhere or needing to double check anything). Hope they look after him and he sticks around!

The Westpac business model removing tellers is an issue, but thats a review for the head office Google profile. Clean premises, helpful staff (although the wait is not great, but again thats the new business model, not the site staffs failt.) Happy to attend branch again.

Very friendly staff and great service!

Excellent customer service. Did everything they could to help me with an issue I was having, and they were so kind to me.

Had renae help me set up business bank accounts today. Made it a really easy process and was very knowledgeable.

We had a wonderful experience, and the customer service was great.

Want to buy a motorbike this weekend. Have been calling ahead all day to withdraw cash for purchase. Unable to get through with no call-backs... Not impressed.

EDIT: I like them now. They were a pain in the butt to get a hold of but they're super friendly & great to deal with in person. Got my money - Now i'm getting my bike!

A nice modern venue however now that they have done away with the cashier desks, wait times can be lengthy even to do just the simplest of things.

Checked the website today, nambour show holiday and the bank stated they were open. I arrived at 10.30am to find they were closed. Not impressed as I only went out to go to the bank. Please change your hours when needed.

Change of business hours but not updated or displayed online anywhere. Ruined the experience of getting a new car. Great.

Stated online the bank was open from 9 till 12. Made the drive only to arrive at closed doors... communication???

Never answer the phone. Website said 4:30 close, sign on door said 5pm close, when in actual fact you closed at 4. Enlighten me, what exactly does a bricks and mortar bank do now? And how does a brand new customer from overseas (not myself) open a bank account?

Absolutely appalling service. I have attempted to phone this branch for 3 days now to make an appointment to discuss our home loan. On all 3 days, I have received a message advising me they were "too busy" to take the call and to leave a message. I guess we will be re-financing with another bank.

My elderly father attended this branch twice. Both occasions requesting a specific 12 character reference be placed on a recurring payment. Both occasions he was treated like a bother by staff, but told it was successful and provided a receipt.

This however, was incorrect. My father was told by the recipient he did not attach an appropriate reference - even though he had a receipt of confirmation from the branch.

When I contacted the Maroochydore branch the lady was rude, and spoke over me continually. After I asked why this reference was not appearing on his transactions -- she advised only then, that in branch recurring payments set up had a maximum of 8 characters for a reference?! At no point did any staff member advise my father of this.

You have caused a frail elderly man to persistently waste his time when independent transport is at best difficult.

Disgusting. We will be changing banks as a consequence. Don't bother with this bank! They lack an understanding of the term 'service'.