The Athlete's Foot Cairns

A big thank you 🙏 to Margaret & Lin for your excellent customer service over the phone this morning!. A very unique situation… my fitment booking was made online for 9:30am today, when I arrived the centre management security had barricaded the path to the store (due to Cyclone Jasper storm damage) which of course is understandable. After negotiations with security failed, Margaret offered another way into the store, unfortunately security had padlocked the door to this location. I leave for Brisbane tomorrow, & will not have spare time to rebook. Please continue the outstanding customer service, love ur work team 🏆😊

Wow what wonderful customer service from Belinda.

Today I travelled from Brisbane to Osaka via Cairns.
I really wore the wrong shoes and my feet were hurting while at Cairns airport. With 1.5 hours of our transit to go, I thought to myself there is no way I can survive walking in Japan with these shoes. Also they won't have size 13 either.
So i called Athletes foot and asked if they had my particular shoe I normally use (Hoka Bondi 8 2E).

Belinda said yes they have one.. But the next issue was whether I could make it to the city and back in time to board.
I said I would call Belinda back after I had a quick think. Within 2 minutes I got a phone call back with Belinda offering to drop the shoes off to me at the airport! Come on! Seriously? What excellent customer service!

Belinda's mum made the drop off and truly it is a life saver for my feet. Instant relief to the pain.

Thank you so much.. It was even a nice colour - even though I didn't even ask!

A huge thank you to the Cairns Central team, I've been the customer from hell this past week and you've all been fantastic, I have now got the perfect sneaker again thank you

5 stars for trainee Joey who charmed his way though our Hoka shoe purchase. My wife was very impressed with his salesmanship. Good job mate and thanks for the top class information about the shoes we purchased. you are a star!

My husband and I went in store at Cairns Central on Sunday morning. It was flat out. We were approached by Austin. He was very polite and took the time with us to scan our feet, go through what size we should be wearing and the types of shoes for our lifestyle. He was sensational and didn't rush us out. The best customer service we've had in a long time. Good to see for a young fella.

Really helpful staff and the best shoes . we bought some Merrells ) comfortable and Resonable prices

These guys are the only people to see for school shoes. Quick, professional and they fit shoes properly. Thanks again

I have bought shoes here on a number of occasions. Margaret is a whizz and I totally trust her judgement and knowledge about shoes. Excellent customer service again today!

Went in today to get 2 sets of shoes for our Daughters school and had the best customer service by James. Can’t recommend him highly enough. Really made the process a whole lot easy. Will definitely be coming back again.

Haven't been into a shoe store in many years, i thought this place was known to be overpriced, well i was wrong.
Whilst out looking for decent work boots i wandered into this shop and was helped by very friendly, professional, knowledgeable staff.
I picked up an extremely comfortable pair of high quality boots for less than similar ones with less features go for in work wear stores.
Very awesome.

I've been buying my shoes from yr Cairns Central store and I have never come across this angle lady that helped me with my shoes 👞. Her name is Margaret and I would like you to pass this on to her. When we left, my husband even said how she really helped. I always had the asic shoes, Margaret gave me a pair of Broobk shoes and omgggggg. Thanks so much 🙏. It so great to talk to someone with experience, I know that people come and they go s

Can't speak more highly of James. I was getting feet and back pain while walking distances. With his advice chose Brooks. First day of walking pain still there but after day 2 and 3 almost gone. His knowledge and customer service was superb plus received a good discount as shoes on special. Highly recommend this store.

Shout out to Montana and the other lovely lady that work on 20.07.23. Thank you ladies for the helpful and professional service provided.

I've been looking for place like that for a long time. Super nice and very professional customer service. Tegan helped me to find great shoes which isn't an easy task. She also managed to find one for my wife, who has problem with Morton's neuroma.

Bought a pair of sandals here and after a bit of use and a few blisters, it was obvious they weren’t going to work. They were kind enough to take them back and refund me.

Really excellent service! My foot is small but wide and I always have a really hard time getting decent shoes. The staff here always go above and beyond to help and make sure I get something perfect for me.

Excellent service. Thorough, most helpful & friendly staff. Found what i was looking for with ease. Definitely my go to store when next looking for anything in active footwear.

I experience great customer service with an employee named Austin. I will definitely shop here again

The store is well presented, great customer service & a large variety of products to choose from. The only shoe shop that i would recommend anyone to

can not recommend James enough amazing customer service and very knowledgeable! Made buying my first pair of running shoes easy