Europcar Hervey Bay Airport

The lady was SO helpful and managed to find a rental when everyone else had none. She gently advised, come back if u can't get a rental as some people do not turn up. We did, and managed to get one. If she hadnt have advised us to come back, we would have missed out. She was also pleasant and welcoming. Thank you!

Picked up at airport 1/1/2018 got a free up grade to a new suv left car at gold coast airport
Very good service and cheap highly recommended

A very easy experience. Helpfully staff and quick service both picking up and dropping off.

Great Service , clean & modern vehicles

FANTASTIC SERVICE VERY HAPPY.
GREAT STAFF .EXTREMELY PROFESSIONAL.

Great prices with great deals. Staff so helpful. Love this place

New car. Easy polite service.

The staff were great, the car was filthy which wasnt a great look in these covid times!

A preauthorisation taken on 15.6.17 and still held with Europcar. Branch advises nothing they can do, Head Office says have instructed bank to release. Bank says no instruction received from Europcar. Over to the Bank credit investigation squad to make this right. We have had to fork out and pay the credit card in advance! Unacceptable Europcar! Quick to take our money but gives us the chase when it is money owing. We have also given the branch ample time to assist us to make it right, surprise surprise, no response after telling us nothing they can do. No accountability! No care factor! We were happy with the condition & type of vehicle offered on both rentals, thus their saving grace is the 2 star!

We went to the office early in the morning in Hervey Bay on october 11th.
We pay expensive to rent a car because we won't have bring the car back at the same place. We ask for Noosa. The man at the desk told us the Europcar there was not so closed of our Hostel but maybe 10 minutes by taxi. We couldn't check by ourself because you dont have any wifi in your office.
He gave us a car not clean because it was the only one, but no discount for.
When we get there by night, it was 45 minutes by taxi!!! We were upset because more than 130$.
We took back the car at our hostel and came back on the next morning. We had 100km too much. The girl in Noosa was nice enough to didnt charge it to us because it wasn't our fault.
We took the bus and it took us so much time. We waste our last day of holidays because of this!

BAD SERVICE ! You got a rent this day, but Europcar loose 2 customers for life !

The website said that the time to return is 9:00 p.m but no one noticed me if I drop off the car in Hervey Bay airport, the counter will closes before 9:00... I have no place to return the key! it was really ridiculous and waste me 40 minuets to called and wait for customer service!!!