Suncorp Bank

Excellent staff.

it's just a bank

Only 1 person in a team ~10 trained help with an insurance query and they weren’t available.

I was very upset on their service I have problem of activating my newly bank account from them. Already put some money on it and connected my hard earned money to it.
No one’s helping me and telling me to wait for their investigation team to contact but it’s been days.
They treated me like I’m doing something illegal to investigate. It’s unfair. Greedy bank.
And telling me to wait days or two weeks for it to fix. Easy to say to reach some family or friends help while waiting, what upsetting word advice especially to a person who wanted to keep private things to myself.
You can’t even talk to their bank manager.
I regretted to open account on your bank.

We have been happy Suncorp members for decades , mostly using the Nambour Branch as well as online banking. The staff there are unfailingly helpful as we need to withdraw money in differing note values, not the generic $50 or $100 from the ATM. With the imminent closure of the Nambour Branch a 8 minute drive from home & easy parking , we are faced with a 20 minute drive to the Sunshine Plaza plus a " find a carpark " scenario. This action also impacts disastrously on Nambour , as many customers who normally would shop after they do their banking now will shop elsewhere...our ageing population may also be impacted & as well as us be considering changing our loyalties & moving to another bank.

4 customers in line, 4 staff members standing in the foyer, one on the counter actually serving.

Don't join Suncorp. Just don't do it