Pottery Barn

I recently had a brilliant shopping experience at Pottery Barn Chatswood due to the excellent service received from Francesco. He was friendly, professional and his product knowledge was exceptional. Unfortunately it’s a rarity in retail these days to find someone that is the complete package. I look forward to my next visit and hope Francesco will be there to look after me again.

Phyllis was patient, understanding and give impeecable service. Very happy with my experience talking with Pottery Barn Chatswood. :)

Fantastic service and help from the team at Chatswood Chase!

I had an unfortunate and impersonal service by the two older at the Bondi Junction location.

We received a wedding gift and loved it, but it was damaged on receipt. We didn't want our friends to be informed of the exchange, so I asked if there's any way that we could make the exchange without having a refund go to our friend.

Both women at Bondi Junction flat out said no, even after the customer service representative for Pottery Barn said it shouldn't be a problem and spoke to them.

Went to Chatswood Chase instead and swapped it out with no problem. Even if Chatswood is a bit further, go there instead and save yourself disappointment and frustration.

Beautiful shop with some amazing homewares and furnitures. Highly recommended 👌

Always such great service at the Chatswood store. They’re often busy but always acknowledge you and apologise if you’ve been kept waiting.
I’ve often felt they’ve gone above and beyond what I would have expected, and one of the designers (I can’t remember her name!) gave me amazing on the spot advice about my rug options that I was struggling with.
I’ve noticed a lot of the negative reviews are to do with online orders, whereas the rug and console table I bought through the store on two different occasions were so easy and without any issues at all.

The thing I love most about this store is that there isn't anyone constantly pushing you to purchase. I was asked politely if I needed service and checked on every so often. The lady that served me was personable and helpful. She was engaging without being overbearing. I would definatly go back to this store.

Had the best service experience here this morning from Anita. I had found some items I wanted from here online, I rang the store and Anita let me know items were in stock. I got to the store and she had everything ready for me. Great customer service, thank you.

The most friendly and accomodating Pottery Barn store in Sydney. So many negative reviews below which is surprising, although most of them are people being petty over store policies. They're always so nice on the phone and will hold items for 3 days which is SUPER long compared to most places. Also way more stock than the Bondi Junction store (who are usually pretty rude on the phone). The Chatswood store is also big, tidy and well organised. If you're a fan of USA homeware brands or PB in general, definitely check it out. Chatswood Chase also has a separate PB Kids store, West Elm and William Sonoma.

My experience with the staff was very positive. They were friendly and helpful, walking me around the shop to assist me in finding a gift.

Everything is just beautiful. Very American, don't expect cheap prices. But great quality and amazing decor ideas for Christmas!

Peter’s dedication to customer service is exceptional. He went beyond to assist me with a search for a particular product. Thank you.

Great place to buy some good looking furnitures and home decorations. We went here for their Christmas specials and did not disappointed.

Good friendly service with a smile.
Nicely presented store. Happy with the dinner plates I bought

Too many great things to purchase...... the stuff literally sells itself!
Always friendly staff and a happy environment

Great contemporary + country style looks. Very helpful staff. The sales are pretty solid.

Quality matches the price and very helpful customer service over the phone

My favorite wonderful taste

Great Location , wonderful products ,great classic Furniture , their Design team is amazing .

Lovely store. Beautiful furniture and homewares. Great ideas. Lovely staff.

I love everything at pottery barn wish I could do my apartment with pottery barn products