Spotlight Wollongong

I recently had an experience with Spotlight where there was an issue with my order for a quilt cover. However, I must commend their customer service team for handling the situation exceptionally well. They were prompt and efficient in resolving the problem, ensuring that my issue was fixed to my satisfaction.

Despite the initial mix-up, Spotlight took immediate action and communicated with me every step of the way. Their professionalism and dedication to customer satisfaction were evident throughout the process. I was impressed with how they prioritised my concerns and went above and beyond to rectify the situation.

Overall, I am extremely grateful for the way Spotlight handled my order issue. Their swift response and commitment to resolving the problem have restored my confidence in their brand. I would not hesitate to shop with them again in the future, knowing that they truly care about their customers' experiences.

The girls at this store are truly fabulous... Led by a " shining example ✨" Manager and her wonderful assistant Luida who went to an incredible effort to repair two cushions that fell apart the first time being used. Thank you both so much! So thrilled by the customer service standard at this Wollongong store...😁 You could teach the Mittagong staff a thing or two !!!!

Great place with a huge variety of items. It's like Bunnings for the ladies. Love this store.

Has everything you need for sewing knitting household goods kitchenware bedroom sheets and bedding etc. Very friendly and very helpful staff.

Polite entry saw an employee who after me asking for assistance led me to what I needed. Equal to the best help I have ever had.

Spotlight had 40% off sale, which made our purchase affordable, very happy we went that day.

Was there to pick up online order. Few people in front of me however line moved quickly and I was in and out, with my parcel, under 10 mins. No complaints

Love spotlight, can spend hours there. Only negative is lack of parking
Tipp: do your research before purchasing a sewing machine.
Spotlight makes returns and repairs almost impossible.

When I came I to the store o Saturday I wasn't sure what I wanted or where to find it. I was helped by Jackie who helped me find what I wanted and pointed out alternatives. Very good service, she deserves a raise.

It never changes and I like that. They are reliable. They provide good service, product range and great prices... Including sales 😀 on my recent visit, when i walked in, it was kinda like walking in back home. It even smelt the same 5/5⭐s

One of my favourite places. From homewares to party planning,arts and crafts,sewing machines and patterns for fabrics, curtains. Everything anyone could need in the one convenient easy to access location. I especially love the range of canvases and any kind of paints you might need for that next project.Thank you Spotlight Wollongong!!

Good product and prices. Friendly staff.

I love going here, recently went to get more yarn since I started crocheting. A place not only to get things you want but gives you idea on doing thing creatively.

Variety plus. Could have stayed and wondered for hours.

Friendly staff. Helpful and knowledgeable

Extremely helpful assistant who went over and above to help us with a large curtain fabric order plus all the accessories.

So many items to choose, you could have anything over your thoughts

Assisted by Lynette.
Who gave me exemplary service,
good old fashion service, where she physically took me to the products I was seeking, and explained the differences between brands. She was so patient answering my questions.
Well done Lynette. Your a star!

Helpful friendly staff. So much for to choose from.

Great merchandise, even better prices!